Enable two-factor with an authenticator app

What this function does and why it matters

Enable two-factor with an authenticator app is part of the Account Security and Sign-in workflow in ClassRoom.Study. The function exists to help the right stakeholder move from intention to action without guessing which page, button or record controls the outcome. Turn on app-based two-factor authentication so a time-based code from your phone is required after your password. In daily use this means a learner can understand what to do next, a creator can prepare learning material with fewer support questions, a company admin can manage people and evidence with a cleaner audit trail, and a platform admin can see whether the process is working at scale. For every learner and creator, sign-in and security controls protect the account that holds their progress, certificates and payment history. Getting two-factor, recovery and trusted sign-in methods right means fewer lockouts and a safer identity across the platform.

The benefit is not only convenience. This area protects operational consistency. It makes status visible before a person acts, keeps related records connected, and gives teams a repeatable way to train new users. When a company has many learners, courses, invoices, schedules or live sessions, small navigation mistakes become expensive. A clear manual gives every person the same mental map: where to start, what to check, what each control changes, and what proof should exist after the action is complete. Use this page as the plain-language reference when onboarding new staff, answering support tickets, checking compliance, or preparing screenshots for a branded internal guide.

Benefits and features

• Adds a second factor that works even when email or signal is unavailable.
• Uses any standard authenticator app (Google Authenticator, Authy, 1Password).
• Reduces account takeover risk for creators and admins handling money or content.

Visual flow

The high-level path from start to finish. Each box is a stage; the arrows show the order. Use this as a quick mental map before the detailed steps below.

Mind map

The feature at the centre, with the related toggles, settings and sub-controls branching out. Use it to see everything this area touches at a glance.

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Step-by-step navigation

Follow the steps in order the first time. After you understand the flow, you can jump directly to the control you need. For training purposes, replace every screenshot placeholder with the exact screen your users will see in production, including the correct company, role or learner context.

1. Step 1: Open Settings → Security and find the Two-factor authentication panel.
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2. Step 2: Choose “Authenticator app”, then scan the QR code with your app.
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3. Step 3: Enter the 6-digit code the app shows to confirm the pairing.
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4. Step 4: Save your recovery codes somewhere safe before you leave the page.
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Good operating habits

Work from the smallest panel that gives you the control you need, confirm status chips before acting, and use exports or detail pages when you need an audit trail. If an action changes billing, access, certificates, AI usage, invitations, public content, or live session attendance, pause long enough to confirm the company, learner, course and date context. Add notes where the interface provides them. Use filters before exporting so the exported CSV answers a specific question. When training a novice, ask them to say what changed after each step; if they cannot explain the result, they should return to the record and check the status, timestamp, or linked activity before moving on.