Everything ClassRoom.Study can do, in one place.

Learn how the learner dashboard brings courses, schedules, credits, certificates and progress into one daily control room. Inside the Getting Started workflow it shows course access, active curricula and upcoming calendar items; highlights credits, subscription state and recent AI activity; and gives learners one place to resume study without searching menus. To get going you sign in and open Dashboard from the main navigation, then review the top stat tiles to understand current learning activity. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use catalog search, filters and layout controls to discover public courses and commercial learning content faster. Inside the Getting Started workflow it searches by course title, creator and category; supports grid and list views for quick scanning; and keeps filters in the URL so teams can share a filtered catalog view. To get going you open Courses from the navigation, then type a course, creator or category keyword in the search box. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Search courses and manuals from the header, then jump directly to the right course, guide or help page. Inside the Getting Started workflow it returns safe course and manual suggestions; works from the header without leaving the current page; and separates courses from system manual results. To get going you click the search field in the header, then type at least two letters from a course, feature or manual topic. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Keep the signed-in user profile current, update security details and confirm the account information used across learning records. Inside the Getting Started workflow it keeps learner and creator identity details consistent across certificates and reports; gives users a private area for security and account maintenance; and reduces admin support requests by letting people correct simple account details themselves. To get going you open Settings from the user menu after signing in, then review profile details such as name, email, timezone and account image. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Let a user connect their own AI keys so creation and tutoring usage can run on personal provider billing instead of admin defaults. Inside the Getting Started workflow it separates user-owned provider keys from platform default provider keys; supports safe key testing before the key is used in a generation workflow; and helps avoid course creation charges when the user supplies a valid personal key. To get going you open Settings, then API Keys, then choose the provider and paste the key into the secure key field. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

The bell in the header shows a live unread count and a feed of what is happening — enrollments, billing, access requests, approvals and more — with one-click jumps to the right page. Inside the Getting Started workflow it a red count on the bell shows unread notifications; it refreshes automatically every few seconds and on window focus; covers learner, creator, company and billing events — including cross-company access requests, approvals and levies for owners and super-admins; and click a notification to jump straight to the relevant page; "Mark all read" clears the count, and "View all" opens the full history. To get going you look for the bell icon in the top header bar after signing in, then open it to see your most recent notifications, newest first. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Generate a classroom with lesson content, outlines and learning structure using the create flow. Inside the Course Creation workflow it turns a prompt or source material into a structured classroom; supports provider keys, usage tracking and publishing controls; and prepares content for lessons, assessments and marketplace listing. To get going you open Create from the main navigation, then describe the learning outcome, target audience and preferred tone. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Return to draft classrooms, update course metadata and prepare the course for publishing. Inside the Course Creation workflow it keeps unfinished classrooms available for later work; lets creators improve title, thumbnail, price and visibility; and protects published course recovery and resubmission workflows. To get going you open Creator or Dashboard and find the draft course, then open the draft editor from the course action menu. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach quizzes, exams and pass requirements so learners can prove knowledge before completion. Inside the Course Creation workflow it connects assessments to courses and curriculum items; supports pass/fail progress gates; and feeds completion and certificate readiness. To get going you open the creator assessment area for the course, then add questions, answer options and scoring rules. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Prepare pricing, thumbnails, descriptions, review status and public listing information before learners or companies buy a course. Inside the Course Creation workflow it connects creator content to the public catalog and company purchasing flow; uses review and status controls to reduce accidental publishing; and lets admins and creators manage thumbnails, pricing, category placement and course visibility. To get going you open Creator or Admin Courses and select the course, then review the title, slug, description, thumbnail, category and pricing fields. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand when course creation should use platform credits and when a user-provided AI key should bypass the platform creation fee. Inside the Course Creation workflow it distinguishes admin default keys from creator or company-owned keys; keeps token usage visible even when billing belongs to the external provider account; and protects customers from platform creation fees when they bring a valid personal provider key. To get going you ask the creator to add and test a personal provider key from Settings, API Keys, then open the course create flow and choose the user-owned key path. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the company console, collapsible overview panels, billing snapshot and learning health sections. Inside the Company Workspace workflow it groups company administration into tidy collapsible panels; shows billing, invites, learning health, top courses and compliance records; and keeps admins focused without losing access to deeper controls. To get going you open Company from the navigation, then use the company selector if you manage more than one workspace. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Invite learners, add existing users, change roles and manage member status from compact member rows. Inside the Company Workspace workflow it supports email invites and direct add for existing accounts; displays members as compact expandable rows; and keeps role, status, course and programme actions under each learner. To get going you open Company, then Members, then scan the list for name, email, role, status and compliance signals. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Capture learnership references, mentor information and certificate templates for company reporting. Inside the Company Workspace workflow it stores employee number and learnership agreement references; connects company certificate templates to issued certificates; and supports exports and expiry tracking. To get going you open Company, then Members or Certificates, then expand the learner record and complete the compliance profile. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add the company brand image and certificate logo so workspace pages, issued certificates and learner-facing records look official. Inside the Company Workspace workflow it gives each company workspace a recognizable visual identity; lets certificate templates use the correct logo for issued learner awards; and keeps branding editable by company admins without code changes. To get going you open Company, then Settings, then use the logo upload control to add or replace the company logo. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the compact insights tabs to monitor pending invitations, marketplace performance and company learning activity without crowding the page. Inside the Company Workspace workflow it places pending invites and marketplace performance in collapsible side-by-side tabs; supports limits, filters and pagination so large companies stay readable; and helps admins find stale invitations, resend access and monitor sales outcomes. To get going you open the Company overview page, then find Workspace insights and expand the section only when needed. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Bundle courses, readings, files, assessments, videos and live sessions into a certificate-ready learning path. Inside the Curricula and Live Sessions workflow it supports sections, nested items, prerequisites and due offsets; mixes courses, assessments, readings, files, videos and live items; and can be assigned to members, roles or queued invites. To get going you open Company, then Curricula, then use the builder to create sections and add learning items. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Assign owned, licensed or checkout-based learning programmes to active company members. Inside the Curricula and Live Sessions workflow it handles free, licensed and paid checkout programme assignments; adds assignments to learner journeys and schedules; and shows entitlement messages before assignment. To get going you open Company, then Members, then expand the learner row. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create live follow-up sessions for a curriculum, notify members and let learners join or add events to their calendar. Inside the Curricula and Live Sessions workflow it links live sessions to a curriculum or curriculum item; invites members and adds learner calendar entries; and supports join links, reminders and manual done status. To get going you open Company, then Live Dashboard or schedule tools, then choose the curriculum and live item if applicable. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Place a course on a learner calendar so the learner knows when to study, resume and complete assigned training. Inside the Curricula and Live Sessions workflow it creates ordinary study events that are separate from live tutor sessions; helps learners protect time for assigned courses and curriculum items; and gives admins a visible planning layer for follow-up and completion tracking. To get going you open the learner, course, company member or curriculum assignment schedule control, then choose the course, learner, start date, due date and reminder preference. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Track live session status, use automatic completion where available and manually mark a tutor session done when follow-up is complete. Inside the Curricula and Live Sessions workflow it shows live session tiles with join links, calendar export and completion state; supports automatic done marking after the scheduled meeting window; and gives admins a manual done button for sessions that need confirmation. To get going you open the live session dashboard or the related curriculum record, then review the most recent live session tiles and use filters for older sessions. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Search commercial courses, select seat quantities and checkout course access for company learners. Inside the Commerce and Marketplace workflow it basket checkout for multiple commercial courses; quantity controls for seat purchasing; and purchased seats become assignable to company learners. To get going you open Company, then Courses, then search the commercial catalog and filter by category. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Read enrollments, revenue, ratings and top course performance from the company marketplace panel. Inside the Commerce and Marketplace workflow it summarizes gross sales, creator earnings and platform commission; lists top courses with filters and pagination; and helps company creators understand which learning content performs best. To get going you open Company and find Workspace insights below the console, then open the Marketplace performance tab. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Track subscription status, manual payment instructions, invoices and checkout outcomes. Inside the Commerce and Marketplace workflow it shows subscription and plan state; keeps manual payment instructions visible during checkout; and lets admins confirm payment flows and invoice status. To get going you open Billing from the navigation or company billing snapshot, then review active subscription, invoices and pending payments. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use filters, pagination and CSV exports to audit usage, marketplace rows, sage-style finance tables and operational lists. Inside the Commerce and Marketplace workflow it limits large tables into manageable pages before the browser becomes crowded; exports filtered data for finance, compliance, customer success and admin review; and helps reconcile usage, sales, invoices and company activity outside the platform. To get going you open the admin or company table you need to audit, then apply date, status, company, search or type filters before exporting. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure provider keys, usage controls and AI token tracking so platform and user-owned keys stay accountable. Inside the Admin and Support workflow it separates admin default keys from user-provided keys; tracks token usage, credits and provider cost signals; and gives admins throttles, exports and usage visibility. To get going you open Admin, then AI settings or Usage, then review provider configuration and available keys. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the backend manuals editor to create categories, rich articles, thumbnails, SEO and step image placeholders. Inside the Admin and Support workflow it rich article editor with images, tables, links, code and YouTube embeds; cover images and excerpts feed the frontend manual cards; and step image placeholders make screenshot collection easy. To get going you open Admin Settings, then System Manuals, then create or edit a category. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open support tickets, attach evidence and link manual articles for faster support handling. Inside the Admin and Support workflow it lets users create support tickets with context and attachments; allows admins to route, reply and link relevant manual articles; and keeps support records connected to account history. To get going you open Support and choose New ticket, then describe the issue, include links and add screenshots where useful. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the admin user console to review accounts, adjust roles, grant credits and inspect learner or creator records. Inside the Admin and Support workflow it centralizes user lookup, role review, notes and account actions; lets admins grant or debit credits with an audit reason; and connects user records to courses, companies, support tickets and usage history. To get going you open Admin, then Users, then search by name, email or role and open the target record. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Edit transactional email templates, test placeholder data and review delivery logs when reminders or invitations need investigation. Inside the Admin and Support workflow it keeps invitations, reminders, session notices and system emails editable by admins; shows placeholder data so templates can be tested before production use; and provides delivery logs for diagnosing missing emails or failed notifications. To get going you open Admin Settings, then Email templates or Email log, then choose the template used by the workflow you want to improve. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the community area to publish updates, ask questions and engage around courses and learning journeys. Inside the Community and Syndication workflow it supports posts, comments and likes; keeps learning conversation near courses and profiles; and provides moderation hooks for administrators. To get going you open Community from the navigation, then create a post with a clear title and body. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure OAuth or manual credentials so approved content can be queued and published to social channels. Inside the Community and Syndication workflow it supports multiple channel credential styles; includes queue filters, diagnostics and export tools; and lets admins approve content before external publishing. To get going you open Admin, then Syndication settings, then choose a platform and add OAuth or manual credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Review user-generated posts, approve outbound social content and use diagnostics when a platform rejects a publish attempt. Inside the Community and Syndication workflow it keeps internal community conversation and external social publishing under admin review; provides queue states for draft, approved, failed and published content; and supports diagnostics so API, content and account problems can be corrected quickly. To get going you open Community moderation or Admin Syndication Queue, then filter by platform, status, creator, date or error state. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Find enrolled courses, assigned company content and owned learning assets from the personal learner library. Inside the Learner Journey and Library workflow it groups personal enrollments, company allocations and active study content; helps learners resume without searching the full marketplace catalog; and keeps owned and assigned content separate from public discovery. To get going you open Library from the main navigation after signing in, then scan the course tiles for enrolled, assigned or recently opened content. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how course detail, resume, locked and recovery routes decide whether a learner can launch training. Inside the Learner Journey and Library workflow it checks enrollment, company grants, ownership and publication state before launch; sends learners to the right locked, published, resume or recovery page; and prevents users from opening unavailable or private course content by mistake. To get going you open the course from Library, Dashboard, Catalog or a company assignment link, then review the access message when the course is locked or requires purchase. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use progress records, completion states and assessment gates to understand what a learner has finished. Inside the Learner Journey and Library workflow it records progress against courses, curriculum items and learning activities; supports completion requirements before certificates are issued; and feeds learner dashboards, company learning health and admin reporting. To get going you open Dashboard, Library or the assigned curriculum page, then review progress percentages, completed items and remaining requirements. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a long-form learner record containing courses, programmes, skills, certificates and assessment evidence. Inside the Learner Journey and Library workflow it combines multiple learning achievements into one structured PDF; supports learner sharing, company records and career evidence packs; and uses the same certificate and completion records shown elsewhere in the platform. To get going you open Certificates from the learner navigation, then choose the long-form learner record or prospectus option. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Submit a help request with screenshots, account context and manual article links, then follow replies from the account area. Inside the Learner Journey and Library workflow it accepts detailed issue descriptions, screenshots and private evidence; suggests relevant manual articles while the user writes a ticket; and keeps replies available in account ticket history for follow-up. To get going you open Support, then New ticket, then choose the topic and describe what happened, what you expected and which page was involved. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Save important courses or learning references so learners and creators can return to them quickly. Inside the Learner Journey and Library workflow it creates a lightweight personal shortcut to useful learning content; helps learners keep important courses visible during longer programmes; and improves discovery because users do not need to repeat the same catalog search. To get going you open a course, catalog card or learner content record that should be saved, then click the bookmark or save action where available. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Maintain the course title, description, thumbnail, trailer URL, tags, difficulty, language, price and distribution scope. Inside the Creator Studio Deep Tools workflow it controls how the course appears in catalog, library and marketplace cards; lets creators and admins align public copy with the actual learning outcome; and connects price, visibility and distribution scope to review and checkout behavior. To get going you open Creator, then choose the course settings page, then update title, description, thumbnail, trailer URL, tags and language. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the creator curriculum builder to arrange modules, lessons and learning sequence before publishing. Inside the Creator Studio Deep Tools workflow it creates a clear learning sequence from modules and lessons; supports editing after AI generation so creators can improve structure; and feeds course navigation and learner progress ordering. To get going you open Creator, select the course and choose Curriculum, then add or rename modules so each group has a clear learning purpose. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use course stats to understand enrollments, revenue, ratings, reviews, community activity and learner engagement. Inside the Creator Studio Deep Tools workflow it summarizes commercial and learner engagement signals for one course; shows reviews and discussion signals that reveal where content needs improvement; and helps creators decide whether to update, promote or retire a course. To get going you open Creator and choose the course stats page, then review enrollment, revenue, rating and engagement summary tiles. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the recovery page when a course record exists but the generated engine classroom or backup snapshot is unavailable. Inside the Creator Studio Deep Tools workflow it separates learner-facing launch errors from creator and admin recovery controls; checks engine classroom IDs and LMS backup snapshots before giving instructions; and protects course status while recovery is attempted from the original generation device. To get going you open the course recovery link from the course unavailable message or admin course row, then review the engine classroom id, course status and backup snapshot state. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set payout details, review creator balance, apply billing offsets and request withdrawals from creator earnings. Inside the Creator Studio Deep Tools workflow it stores payout destination, currency and minimum payout preference; shows available, pending and billing-applied creator balances; and creates payout requests for admin approval and reconciliation. To get going you open Creator payouts from the creator area, then configure the payout method and required destination details. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Review slide fee ledgers and billing prompts created when generated course slides exceed the included allowance. Inside the Creator Studio Deep Tools workflow it calculates fees from generated slide totals and configured pricing rules; shows creators when a course requires billing before publication or continued use; and keeps slide fee records separate from marketplace purchase and subscription payments. To get going you open the course settings page and check the slide generation billing panel, then review total slides, accrued fees and payment status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the admin home dashboard to monitor users, courses, platform usage, payments, flagged accounts and quick action queues. Inside the Admin Operations and Moderation workflow it combines platform health, growth, usage and billing signals in one place; links directly to billing, payouts, courses, reviews and syndication settings; and helps admins decide which operational area needs attention first. To get going you open Admin from the main navigation, then review top tiles for users, courses, AI usage, payments and flagged accounts. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Process creator course submissions from the review queue with clear approval, rejection and moderation notes. Inside the Admin Operations and Moderation workflow it lists courses currently waiting for admin review; shows creator, price, visibility and latest review timing before action; and records rejection notes so creators understand what must be fixed. To get going you open Admin, then Reviews, then inspect the course title, description, visibility, price and creator context. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Search, filter, bulk review and edit course status, visibility, pricing, scope and publishing controls. Inside the Admin Operations and Moderation workflow it provides one operational table for all platform courses; supports edits to course status, commercial fields and distribution settings; and helps admins diagnose course access, review state and publication readiness. To get going you open Admin, then Courses, then search by title, slug, creator or description and apply status filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create company workspaces, assign owners, review billing status and inspect company-level learning operations. Inside the Admin Operations and Moderation workflow it lets platform admins create company workspaces on behalf of customers; connects owner email, billing state and workspace status in one admin record; and provides a route into company detail pages for member, course and curriculum checks. To get going you open Admin, then Companies, then click New company and enter company name, owner email and operational notes. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure plan codes, prices, included credits, seat limits and active package rules used by checkout and company access. Inside the Admin Operations and Moderation workflow it controls which subscription and package offers appear in checkout; feeds company seat limits, creator entitlements and credit allowances; and lets admins retire or adjust packages without changing application code. To get going you open Admin Settings, then Subscriptions or Plans, then review plan code, name, price, interval, credits and seat-limit fields. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open a user detail page to review profile, companies, courses, support context, notes, access tokens and admin actions. Inside the Admin Operations and Moderation workflow it connects account identity to platform activity and admin notes; supports operational follow-up without losing context between tables; and gives admins access-token and credit tools for controlled support scenarios. To get going you open Admin, then Users, then search by name, email or role and open the matching user. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how checkout presents configured gateways for subscriptions, credit packs, course purchases and company seats. Inside the Billing Payments and Payouts workflow it lists active payment gateway options from admin configuration; distinguishes gateways that support subscriptions from one-time payment methods; and allows manual gateways to show instructions during checkout. To get going you open Billing or a checkout link from a course, plan or credit pack, then review the available provider options and supported currencies. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use admin billing controls to confirm offline payments, apply receipt references and settle invoices manually. Inside the Billing Payments and Payouts workflow it supports payment providers that cannot confirm automatically by webhook; lets finance staff enter receipt references and settlement notes; and updates invoices and payment state after the manual review is complete. To get going you open Admin, then Billing, then find the pending payment or invoice using company, user or status context. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open invoice PDFs and statement reports for learners, companies, finance teams and admin reconciliation. Inside the Billing Payments and Payouts workflow it creates downloadable proof for payments, balances and billing records; supports user and company-level invoice review; and gives finance teams a consistent document trail outside the application UI. To get going you open Billing, Admin Billing or Statements depending on your role, then filter to the company, user, date period or invoice status you need. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Process creator withdrawal requests from admin payouts with approval, dispatch, rejection and reconciliation controls. Inside the Billing Payments and Payouts workflow it shows pending, processing and paid creator payout requests; connects payout destination and creator ledger context before action; and supports manual and automatic dispatch workflows based on configured methods. To get going you open Admin, then Payouts, then review pending count, outstanding balance and payout method details. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Apply creator earnings to platform billing where allowed, reducing separate payout movement for active creators. Inside the Billing Payments and Payouts workflow it lets creator earnings offset eligible platform charges; reduces cash movement when creators also buy services or packages; and keeps offset records in payout and billing ledgers for audit. To get going you open Creator payouts and review billing auto-apply settings, then confirm the available balance and the type of charge eligible for offset. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use payment continuation, cancellation and resend actions when checkout started but did not complete cleanly. Inside the Billing Payments and Payouts workflow it gives users a way back into pending checkout flows; lets admins resend payment instructions or cancel stale attempts; and keeps payment status accurate instead of leaving abandoned records confusing users. To get going you open Billing or Admin Billing and locate the pending payment, then use Continue when the gateway supports resuming payment. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use email templates, logs and reminder jobs to keep invitations, live sessions, schedules and billing messages moving. Inside the Communications and Automation workflow it connects transactional templates with runtime delivery logs; supports scheduled reminders for learning, billing and live-session events; and gives admins evidence when a user says they did not receive a message. To get going you open Admin Settings, then Email templates to inspect the message copy, then open Email log to find the recipient, event key or delivery status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create ticket categories, assign support agents and route help requests to the right operational team. Inside the Communications and Automation workflow it organizes incoming support tickets by operational topic; allows admins to configure who can respond to support cases; and improves reporting because tickets are grouped consistently. To get going you open Admin Support Categories or Admin Support Agents, then create categories that match real customer issue types. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure landing hero video and fallback course preview video settings from the admin video settings panel. Inside the Communications and Automation workflow it supports YouTube, Vimeo, Loom, direct video files and stream URLs where configured; separates homepage preview from course detail fallback video; and includes feature flags for enabling all videos and course-detail display. To get going you open Admin Settings, then Videos, then enable video previews and course detail display when appropriate. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the scheduled jobs that process certificates, email nudges, study schedules, subscription renewals and syndication. Inside the Communications and Automation workflow it keeps background work separate from user page loads; processes delayed or repeated tasks such as reminders and renewals; and gives admins a checklist for diagnosing automation that appears late. To get going you identify the workflow that should have run, such as certificates or study reminders, then check the related cron route, deployment logs and target records. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use Zoom webhook events and live-session records to update meeting status, join links, attendance and completion signals. Inside the Communications and Automation workflow it receives external meeting events without requiring a user to refresh the page; connects live tutor schedules to join links, status and attendance outcomes; and helps automatic completion and reminder workflows stay synchronized. To get going you open Admin Settings, then Zoom to verify account and webhook configuration, then create or inspect a live tutor session with a Zoom meeting link. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use syndication backfill and catalog tools to rebuild queues when social content, comments or platform records need refresh. Inside the Communications and Automation workflow it reconstructs queue data from internal courses, posts or marketing records; supports recovery when a connected platform or queued item falls out of sync; and keeps diagnostics and exports available before and after a backfill. To get going you open Admin Syndication and review diagnostics first, then filter the queue to identify missing, failed or stale records. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Protect account sign-in with two-factor setup, verification codes and admin-configured authentication policy. Inside the Security Access and Diagnostics workflow it adds a second verification step after password authentication; uses configured code length, expiry and attempt limits from auth settings; and improves protection for admins, creators and company owners. To get going you open Settings, then Security, then start two-factor setup and follow the verification instructions. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use password reset request and completion pages to help a user regain access without exposing credentials. Inside the Security Access and Diagnostics workflow it sends a time-limited password reset link to the account email; separates password recovery from support agents seeing private credentials; and gives users a clean route back to login after the password is changed. To get going you open Forgot password from the login page, then enter the account email and submit the reset request. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Control private access to protected areas using unlock codes, access-code checks and session state. Inside the Security Access and Diagnostics workflow it protects restricted LMS or engine routes behind an unlock step; checks access-code status before allowing protected interactions; and works with cross-origin classroom launches when engine access configuration is present. To get going you open the protected page or Unlock route, then enter the current site access code when prompted. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use email invite links and token acceptance pages to add a learner or admin to the correct company workspace. Inside the Security Access and Diagnostics workflow it connects an email invitation to a specific company and role; can apply queued assignments after the invited person joins; and redirects the member to the correct company workspace after acceptance. To get going you open the invite link from the recipient email, then sign in or set a password when the invite flow requires it. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use admin and personal API key test actions to verify provider credentials before allowing generation workflows to spend tokens. Inside the Security Access and Diagnostics workflow it validates key shape and provider connectivity before production use; separates admin default credentials from user-owned credentials; and reduces failed generation runs caused by expired or mistyped keys. To get going you open Admin Keys for platform credentials or Settings API Keys for personal credentials, then choose provider, paste the credential and optional base URL or model override. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Verify classroom and engine deployments with health endpoints, production aliases and runtime logs when changes do not appear. Inside the Security Access and Diagnostics workflow it confirms whether the LMS and engine origins are responding after deployment; helps distinguish code, alias, environment and cache problems; and gives admins a repeatable production smoke-test after fixes are shipped. To get going you open the LMS health endpoint and confirm it returns a successful response, then open the engine health endpoint and confirm the classroom service is also live. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how /play checks identity, enrollment, company access, preview state and classroom availability before opening the engine player. Inside the Engine Course Player workflow it uses the LMS course record before redirecting to the engine classroom; blocks access when the user is not enrolled, granted, subscribed or preview-authorized; and carries return links, resume position and live-session context into the engine launch URL. To get going you open a course from Library, Dashboard, Catalog, Curriculum or a live-session join link, then let the play gate check sign-in, course status, preview cookie and access reason. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use resume scene and resume index parameters so learners return to the correct slide or action inside a course. Inside the Engine Course Player workflow it preserves the learner position when course links include scene and action pointers; prevents repeated study by resuming near the last meaningful activity; and works with return links so the learner can go back to the originating course or curriculum page. To get going you open the course from a resume action rather than a generic catalog card, then confirm the launch URL includes resume scene or index parameters when available. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Send learners back to the correct LMS page after engine playback using safe returnTo and returnLabel launch parameters. Inside the Engine Course Player workflow it accepts only same-origin return paths to prevent unsafe external redirects; keeps learners oriented after entering the separate engine player environment; and supports curriculum, library, course detail and live-session return labels. To get going you open the course from the LMS page that should receive the learner after playback, then check that the launch flow adds a local return path and label. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Know when public free or paid courses require preview authorization before an anonymous or unentitled viewer can enter the engine. Inside the Engine Course Player workflow it allows controlled previews without granting full enrollment; prevents commercial courses from being played without purchase or subscription access; and expires previews so temporary access does not become permanent entitlement. To get going you open a public course detail page without a full enrollment or grant, then start the preview flow when the course offers preview access. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the live launch mode so tutors, admins and invite-token learners enter the correct live human tutor classroom. Inside the Engine Course Player workflow it detects live-session classroom IDs even when they are not ordinary course classroom IDs; allows tutor, creator, company admin or invite-token access based on session context; and passes live mode into the engine so the player can display real-time learning controls. To get going you open the live session tile, calendar event or email join link, then confirm you are signed in as the learner, tutor, creator or company admin expected for the session. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Let a tutor, creator or admin launch a course with live=1 so the system creates or updates the active live-session record. Inside the Engine Course Player workflow it marks matching live-session records active when authorized staff launches live mode; creates a fallback ad-hoc live session if no matching record exists; and links the live state to course, curriculum item and tutor identity when available. To get going you open the course or curriculum item as creator, tutor, company admin or platform admin, then launch with live mode enabled from the schedule or live dashboard control. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn the credential resolution order: personal private key when enabled, company-shared key for active members, then platform admin default key. Inside the AI Key Ownership and Fallbacks workflow it respects a user preference before using personal private keys; allows company-shared keys only for active members of that company; and falls back to admin platform keys so non-technical users can still create and learn. To get going you open Settings, then API Keys as the user who will generate or play AI content, then enable Use my own keys first when personal billing should be used. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure platform provider keys so users who do not understand API setup can still generate courses, listen to lessons and use AI features. Inside the AI Key Ownership and Fallbacks workflow it creates a managed default for learners, creators and company staff without personal credentials; keeps provider testing and stack configuration under admin control; and supports billing through platform credits or fees when the platform key is used. To get going you open Admin, then Keys or the AI provider settings area, then choose the correct stack, provider, model and optional base URL. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add a private LLM key so course generation can run against the user provider account instead of the admin default billing pool. Inside the AI Key Ownership and Fallbacks workflow it lets technical creators bring their own OpenAI, Anthropic, Google or compatible provider key; reduces or bypasses platform creation fees where policy says personal-key usage is not charged; and still records usage events so admins can audit tokens and service activity. To get going you open Settings, then API Keys and select the LLM stack, then choose the provider, paste the key and set an optional preferred model. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Allow a company owner or admin to save a company-scoped provider key for company-linked courses and member AI activity. Inside the AI Key Ownership and Fallbacks workflow it keeps the key owned by the company instead of each learner; only resolves for active members of the selected company; and works well for enterprise accounts that want central provider billing and internal control. To get going you sign in as a company owner or company admin, then open Settings, API Keys and choose Company members as the share scope. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set separate credentials for LLM, image, video, text-to-speech, speech-to-text, PDF and search services. Inside the AI Key Ownership and Fallbacks workflow it prevents one provider key from being incorrectly reused across incompatible services; lets admins and users optimize cost or quality per AI workload; and supports Google LLM keys as an explicit LLM stack when image or video keys also exist. To get going you open the API Keys manager and select the stack that matches the service, then use LLM for course writing, Image for generated visuals, Video for generated clips, TTS for listening and ASR for speech input. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn off leaked, expired, wrong-provider or over-spending keys without removing the rest of the user or company configuration. Inside the AI Key Ownership and Fallbacks workflow it allows a saved key to be made inactive without deleting other keys; prevents future resolution while preserving context until the owner decides; and helps company admins rotate provider keys safely after staff or billing changes. To get going you open Settings, API Keys or Admin Keys depending on who owns the credential, then find the saved key under the correct provider stack. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the billing path that turns a locked paid public course into a playable enrollment or subscription-backed course. Inside the Billing Access and Creation Fees workflow it explains why a public course may show a locked state before payment or subscription; connects checkout results to enrollment and course access resolution; and prevents confusion between preview access and full playable access. To get going you open the paid public course page and review the price or subscription requirement, then start checkout or choose an active subscription plan that covers the course. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Know why course creation can be charged when the system uses admin default provider keys for generation. Inside the Billing Access and Creation Fees workflow it links platform provider spend to customer-facing creation fees or credits; protects the admin default key pool from uncontrolled free generation; and keeps non-technical users supported while still making provider cost accountable. To get going you confirm whether the creator has Use my own keys first enabled, then if no personal or company key resolves, treat generation as platform-key usage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Apply the policy that users or companies using their own provider keys should not be charged the platform course creation fee. Inside the Billing Access and Creation Fees workflow it separates platform billing from external provider billing owned by the customer; encourages technical creators and companies to bring controlled provider accounts; and still tracks tiny token usage so activity remains visible even when platform fee is skipped. To get going you ask the creator or company admin to save and test the provider key first, then confirm personal private key or company-shared key resolves before generation. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use publish-fee billing when a creator wants to list or activate a commercial course that requires platform review and payment. Inside the Billing Access and Creation Fees workflow it separates the cost of publishing commercial content from ordinary learner checkout; gives creators a clear route from course readiness to marketplace availability; and lets admins enforce publishing rules before public listing. To get going you finish course metadata, pricing, assessment and thumbnail review, then open the publish or billing prompt for the course. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Top up credits when course creation, AI tutoring, listening, media generation or repeated regeneration needs more token budget. Inside the Billing Access and Creation Fees workflow it provides a simple billing route when the user relies on platform default keys; converts provider token usage into platform credits for easier customer understanding; and supports larger creators or companies that generate frequently. To get going you open Billing and review current subscription or credit status, then choose the credit pack that matches expected AI workload. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Help company admins understand which courses are free, licensed, paid by seat, subscription-backed or blocked until purchase. Inside the Billing Access and Creation Fees workflow it reduces surprise when a member cannot play a course immediately after assignment attempt; shows whether the company needs seats, licenses, subscription or direct grants; and helps admins budget for large curricula before sending invitations. To get going you open Company, then Courses, Members or Curricula depending on the assignment path, then check entitlement messages before assigning the course or curriculum. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn how input tokens, output tokens, model rates, credit cost and estimated USD cost explain AI usage. Inside the Tokens Listening and AI Costs workflow it splits prompt/input tokens from generated/output tokens for cost clarity; uses provider and model rates to calculate platform credit cost; and lets users and admins compare usage by provider and service. To get going you open Settings, API Keys or Admin Usage, then review AI calls, input tokens, output tokens, credit cost and estimated cost. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Audit small background AI calls so autocomplete, suggestions, summaries, help routing and safety checks are not invisible. Inside the Tokens Listening and AI Costs workflow it makes small AI calls visible instead of hiding them inside larger generation totals; supports fair billing when platform default keys are used for system conveniences; and helps admins identify noisy features that create many small provider requests. To get going you open Admin Usage and filter by service or low token ranges, then look for repeated small calls tied to search, suggestions, routing or preview features. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Explain how course listening uses browser speech or provider TTS and why provider TTS can consume credits or external API quota. Inside the Tokens Listening and AI Costs workflow it lets learners hear lecture narration instead of only reading slides; can use browser-native speech when provider audio is not required; and uses saved TTS provider keys and usage tracking when generated audio is requested. To get going you open the engine classroom and start playback, then use audio or listening controls to hear the lecture narration. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use microphone input for questions or live interaction while understanding ASR provider keys and usage implications. Inside the Tokens Listening and AI Costs workflow it allows learners to speak instead of typing during classroom interaction; can send audio to ASR providers when browser or platform transcription is enabled; and requires clear permission, good microphone quality and usage awareness. To get going you open the classroom or voice-enabled discussion area, then click the microphone button and allow browser microphone permission. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose between lower-cost and premium models for tutoring, explanations, regeneration and classroom interaction. Inside the Tokens Listening and AI Costs workflow it helps admins map each model to expected input and output credit rates; lets companies reserve premium models for difficult tutoring or high-stakes content; and keeps routine explanations and small system tasks on lower-cost defaults when possible. To get going you review provider and model usage in the usage dashboard, then identify services that do not require premium reasoning quality. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use usage filters and CSV export to explain AI spend by user, company, provider, model, service and date. Inside the Tokens Listening and AI Costs workflow it turns platform usage into a spreadsheet finance teams can reconcile; supports date, provider, user, company and service-level investigation; and helps decide whether a company should move from platform default keys to own keys. To get going you open Admin Usage and select the date range under review, then apply provider, model, service, user or company filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Prepare courses, seats, start dates, due dates, reminders and live-session needs before assigning curricula to many learners. Inside the Bulk Curricula and Company Rollout workflow it reduces messy rework by checking entitlements before mass assignment; lets admins coordinate schedules, courses, materials and live tutor events; and improves learner adoption because assignments arrive with clear dates and context. To get going you open Company Curricula and review the curriculum structure, then check that all required courses, readings, files, assessments and live items are published. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use member selection, role filters and assignment controls to place a curriculum on many learner journeys at once. Inside the Bulk Curricula and Company Rollout workflow it saves time compared with assigning every member manually; keeps the same curriculum structure and requirements across a cohort; and can combine user membership, queued invites and company course grants. To get going you open Company, then Members or Curricula, then filter the member list to the cohort that should receive the curriculum. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach courses or curricula to invite records so learning starts automatically when the recipient accepts the company invitation. Inside the Bulk Curricula and Company Rollout workflow it lets admins prepare learning before the user account exists or joins; avoids forgetting to assign training after the invitation is accepted; and connects onboarding, membership creation and learning rollout in one path. To get going you create or open a company invite for the learner, then attach the intended curriculum or course assignment to the invite queue. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Make curriculum updates deliberate so assigned learners see a stable and understandable learning path. Inside the Bulk Curricula and Company Rollout workflow it allows draft edits before learners see the final curriculum structure; reduces learner confusion caused by disappearing or reordered items; and creates a cleaner admin habit for communicating programme changes. To get going you open Company Curricula and edit the curriculum in a draft-safe manner, then review changed sections, prerequisites, due offsets and required items. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Review learner progress submissions, material completion and evidence before approving curriculum completion. Inside the Bulk Curricula and Company Rollout workflow it lets admins verify required evidence before granting completion credit; connects uploaded materials, readings, activities and assessment state; and protects certificates and compliance reports from unverified completion. To get going you open the curriculum progress view for the company or learner, then review completed materials, uploaded evidence and assessment results. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use bulk curricula to standardize training, reduce admin repetition and produce cleaner reporting for companies. Inside the Bulk Curricula and Company Rollout workflow it creates one reusable learning path instead of many separate course assignments; improves reporting because every learner in a cohort follows comparable requirements; and supports live tutoring, documents, assessments and certificate readiness in one programme. To get going you compare manual course-by-course assignment with one curriculum assignment, then review learning health, completion and certificate records after rollout. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how the engine highlights important slide elements during playback to guide learner attention. Inside the Engine Interactions and Whiteboard workflow it dims or marks target elements so learners know what the AI tutor is explaining; auto-clears temporary effects to keep the canvas readable; and supports more dynamic lecture playback than static slide viewing. To get going you start a generated course in the engine player, then watch for spotlight or laser actions during narration. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Follow AI tutor actions that open the whiteboard and draw text, shapes, charts, LaTeX, tables, lines or code. Inside the Engine Interactions and Whiteboard workflow it opens automatically when a lesson action needs whiteboard space; supports diagrams, math, tables and code explanations; and turns abstract explanation into a visible step-by-step teaching surface. To get going you start playback and wait for a whiteboard teaching segment, then watch the AI tutor draw or edit the board elements. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how video elements wait for generated media readiness, play in sequence and avoid blocking the lesson forever. Inside the Engine Interactions and Whiteboard workflow it resolves generated video placeholders before attempting playback; skips failed media instead of freezing the entire lesson; and uses a safety timeout so invalid video elements cannot hang playback indefinitely. To get going you open a lesson that contains generated or embedded video elements, then let the player wait for media generation to finish when needed. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use playback state controls to pause narration, resume speech, stop effects and return the lecture to a safe idle state. Inside the Engine Interactions and Whiteboard workflow it pauses generated audio, browser speech, reading timers and discussion state; resumes from remaining speech chunks or active audio when possible; and stops audio and clears visual effects when the learner exits the flow. To get going you start the course lecture inside the engine player, then click pause when you need to read, take notes or answer a prompt. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how the playback engine pauses a lecture for a live discussion and then returns to the saved position. Inside the Engine Interactions and Whiteboard workflow it saves scene and action position before entering discussion mode; lets the learner join, interrupt or resume depending on the prompt state; and keeps consumed discussion topics from repeating unnecessarily. To get going you start a course that includes discussion prompts, then when the prompt appears, choose to join the discussion or continue playback. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Know what happens when a speech action has generated audio, browser TTS, or no audio and must estimate reading time. Inside the Engine Interactions and Whiteboard workflow it uses generated audio when available for higher-quality narration; can fall back to browser speech or reading-time timers when generated audio is unavailable; and keeps playback moving instead of blocking on missing narration. To get going you open the audio or TTS settings before starting a lecture, then start playback and listen for generated or browser speech. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the LMS create flow to launch engine generation with provider configuration, prefill data and user entitlement checks. Inside the Classroom Generation and Snapshots workflow it connects LMS account, provider keys and course metadata to the engine generator; can use prefill records to transfer structured course intent into the engine; and produces classroom data that later becomes a course, playground or published listing. To get going you open Create and describe the learning outcome and audience, then confirm provider key source, model and billing expectations. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Transfer structured course ideas from the LMS into the engine using prefill records and one-time launch links. Inside the Classroom Generation and Snapshots workflow it carries prompt, audience, title and course settings into generation without retyping; improves reliability between commerce UI and the engine generator; and helps support diagnose whether a failure happened before or after the engine handoff. To get going you complete the LMS create wizard or course prefill form, then let the system create a prefill record and launch the engine with its id. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand why the LMS captures an engine classroom snapshot when a playable course launches successfully. Inside the Classroom Generation and Snapshots workflow it creates a durable LMS-side copy of engine classroom data; helps recover courses if the engine storage record is missing later; and runs opportunistically during launch when the engine classroom is present. To get going you launch a course through the normal /play path, then allow the LMS to probe the engine classroom and capture a snapshot. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Restore the engine classroom from an LMS snapshot when the live engine record is missing but a backup exists. Inside the Classroom Generation and Snapshots workflow it uses course versions and stored snapshots to restore playable classroom content; protects learners from course-unavailable errors when a backup can repair the issue; and routes admins and owners to recovery when automatic rehydration is not enough. To get going you open the course through /play and let the system probe the engine record, then if missing, allow automatic rehydration from the latest LMS snapshot. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use playground clone tools to copy an engine classroom into a separate editable learning experiment. Inside the Classroom Generation and Snapshots workflow it creates a duplicate so experimentation does not damage the original course; supports creator iteration, demonstrations and support reproduction; and keeps playground content separate from published course access rules. To get going you open the playground or course source that should be copied, then use the clone action to create a new playground instance. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn an engine playground into an LMS-owned course record so it can be edited, billed, reviewed and assigned. Inside the Classroom Generation and Snapshots workflow it moves experimental classroom work into the managed LMS course lifecycle; connects the classroom to creator ownership, course settings and later publishing; and lets the course participate in access gates, snapshots, billing and catalog workflows. To get going you open the playground claim page for the engine classroom, then confirm the course title, creator and metadata that should be saved. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose company-owned provider keys when enterprise billing, data policy, spend limits or procurement rules require direct control. Inside the Provider Governance for Companies workflow it lets procurement pay the AI vendor directly instead of buying all usage through the platform; supports company policy around model choice, data handling and internal chargeback; and reduces platform credit spend for organizations with existing provider contracts. To get going you review company AI usage volume and billing policy with the workspace owner, then create provider credentials in the company provider account. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Help company admins understand that admin default keys keep learners working even when the company has not configured provider credentials. Inside the Provider Governance for Companies workflow it keeps onboarding simple for companies without technical staff; moves AI setup responsibility to platform administrators; and makes usage billable through plans, credits or fees instead of external provider invoices. To get going you during company onboarding, explain whether the workspace will use platform keys or company keys, then if the company chooses platform keys, make sure the subscription, credits or fee policy is clear. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a company rule for which AI models are allowed for course creation, tutoring, listening and media generation. Inside the Provider Governance for Companies workflow it prevents expensive premium models from being used for every small task; lets companies reserve advanced models for high-value course generation or tutoring; and gives admins a clear explanation for why some features use default or cheaper models. To get going you review usage by service and provider for the company, then identify workflows that need premium quality versus routine automation. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Replace company-shared keys without interrupting learners by testing the new key before deactivating the old one. Inside the Provider Governance for Companies workflow it protects the company when staff leave or provider credentials are exposed; reduces downtime by validating replacement credentials first; and keeps old keys inactive or deleted once the replacement is proven. To get going you create the replacement key in the external provider account, then add and test it in Settings, API Keys using Company members share scope. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Separate company AI usage into course creation, tutoring, listening, media, search and background services. Inside the Provider Governance for Companies workflow it shows which services create the most token or provider cost; helps company owners decide whether to buy credits or move to own keys; and supports internal chargeback by department, cohort or learning programme. To get going you open Admin Usage or company reporting with the company filter selected, then group or filter rows by service, provider and model. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand why disabled users should not resolve personal, company or platform credentials for AI activity. Inside the Provider Governance for Companies workflow it stops credential resolution early when a user account is disabled; protects platform and company provider accounts from blocked users; and supports defense-in-depth even when another access gate should already have rejected the request. To get going you open Admin Users and confirm the user account status, then disable the account when access must be blocked. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use direct user grants when one learner needs course access outside a broader company or subscription assignment. Inside the Course Access Grants and Entitlements workflow it provides targeted access without opening the course to everyone; overrides normal purchase requirements for the named user; and works well for support corrections, scholarships or manual entitlement fixes. To get going you open the course access or admin course controls, then add the learner as a direct user grant. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Give all active members of a company access to a course through a company access grant. Inside the Course Access Grants and Entitlements workflow it avoids assigning the same course one learner at a time; respects active company membership and company billing status; and supports private company training and commercial course licensing. To get going you open the course access or company course grant controls, then select the company that should receive access. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Distinguish the main reasons a learner can play a course: enrollment, company grant, user grant, unlimited flag or active subscription. Inside the Course Access Grants and Entitlements workflow it makes access diagnosis easier when a learner can or cannot launch a course; explains why paid public courses may still open for subscribed users; and helps support choose the correct fix instead of adding duplicate grants. To get going you open the learner, course and company context involved in the access question, then check whether the learner has an enrollment record. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how unlimited users bypass normal course access and usage restrictions and why this should be limited to trusted accounts. Inside the Course Access Grants and Entitlements workflow it allows trusted staff or special users to access content without ordinary entitlement checks; can bypass billing expectations if granted too broadly; and should be audited because it changes both learning and cost behavior. To get going you open Admin Users and find the target account, then confirm the business reason for unlimited access. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Investigate why /play sends a learner back with access-denied instead of entering the engine classroom. Inside the Course Access Grants and Entitlements workflow it separates authentication problems from entitlement problems; shows whether the missing piece is enrollment, payment, subscription, grant or preview; and prevents admins from changing course publication status when the real issue is learner access. To get going you confirm the learner is signed in with the expected account, then check course status, publication, visibility and distribution scope. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Investigate launch failures caused by missing engine classroom data or absent LMS backup snapshots. Inside the Course Access Grants and Entitlements workflow it distinguishes missing content from missing permissions; routes owners or admins to recovery when the course can be managed; and protects learners from entering a broken engine classroom. To get going you open the affected course as admin or creator, then check whether the course has an engine classroom id and latest LMS snapshot. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

A company can request to use another company or creator's course in full without buying it — an "exclusive access" request that unlocks the whole course once approved. Inside the Course Access Grants and Entitlements workflow it opens the entire course (not just the preview) to the requesting company's members once approved; works for both free and commercial courses — commercial courses are not freed by a partnership alone, they must go through this governed request; and every request is tracked end-to-end so neither side can trade paid content off the books. To get going you open the course you want to use as a company OWNER or ADMIN, then choose "Request exclusive access" and pick the requesting company. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Cross-company exclusive access and private-content shares only open after three parties agree: the requestor asks, the owner accepts, and a platform super-admin approves. Inside the Course Access Grants and Entitlements workflow it step 1 — the requesting company asks for access. Step 2 — the content owner accepts. Step 3 — a platform super-admin approves; applies to BOTH free and commercial content: nothing auto-opens before the platform approves; and each step notifies the next party (owner, then super-admin, then requestor) so the handshake keeps moving. To get going you requestor raises an exclusive-access request or a private-content share, then the owner accepts the request from their Access & Permissions tab or company inbox. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

A content partnership with "include private content" lets a partner company list and fully access all your PRIVATE courses and curricula — gated by owner consent and platform approval. Inside the Course Access Grants and Entitlements workflow it a public-only partnership just surfaces your public catalog; turning on "include private" shares your private courses and curricula in full; private-content shares require the owner to approve AND a platform super-admin to approve (three-way handshake); and a whole shared curriculum unlocks for assigned learners, not just the first preview. To get going you open Company → Partners and add the partner company, then enable "include private content" if you want to share private courses and curricula. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Super-admins can attach a levy to any cross-company access at approval time; the levy is raised as a real invoice and access stays closed until it is paid. Inside the Course Access Grants and Entitlements workflow it approving opens a modal to set the levy amount and the payer (requestor or sharer), or to approve it free; a levy raises a real invoice on the payer and emails both parties a composed invoice with a payment link and a full explanation; and access stays blocked while the levy is pending and opens automatically once the invoice is paid (auto-reconciled) or an admin marks it settled; free approvals activate immediately. To get going you open /admin/exclusive-access and find the pending request or private-content share, then click "Review & set levy", enter an amount and choose who pays — or leave it at zero for free. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

The Access & Permissions tab lets a course owner accept or decline requests and revoke, expiry-limit or seat-cap who currently holds exclusive access. Inside the Course Access Grants and Entitlements workflow it lists everyone with exclusive or partner access to your content in one place; quick actions: accept/decline requests, revoke access, set an expiry date or a seat cap; and revoking returns a share to the queue so it can be re-reviewed (for example, to attach a levy). To get going you open Creator Studio for the course and choose the Access & Permissions tab, then review pending requests and current holders. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

The "Shared with us" panel on the company workspace shows every course and curriculum your company can use through partnerships or exclusive grants, and on what terms. Inside the Course Access Grants and Entitlements workflow it shows what other companies have shared with you and whether it is free or carries a levy; clarifies why a borrowed course is playable, preview-only, or waiting on platform approval; and helps admins assign borrowed content to the right learners and curricula. To get going you open the Company workspace and use the section nav to jump to Partners, then review the "Shared with us" panel for inbound courses and curricula. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach images, audio, video or generated media to classroom content without breaking playback or snapshots. Inside the Course Media Voice and Materials workflow it keeps media files associated with the correct classroom or course context; supports richer lessons while preserving recovery and export behavior; and helps admins diagnose missing media separately from missing course records. To get going you open the course or classroom editor area that accepts media, then upload supported images, audio or videos using the provided control. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose TTS provider, model and voice settings so narrated lessons sound appropriate for the course audience. Inside the Course Media Voice and Materials workflow it lets users preview voices before committing to course listening settings; supports different providers, models and language voices; and improves learner comfort and accessibility during longer course playback. To get going you open audio or TTS settings from the player or settings area, then select the TTS provider and voice that match the language and tone. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Capture spoken learner input and convert it to text for AI tutor questions, discussion or support workflows. Inside the Course Media Voice and Materials workflow it makes interaction easier for learners who prefer speaking; can improve active recall by requiring learners to explain answers aloud; and uses ASR provider configuration when browser-native transcription is not enough. To get going you click the microphone control in a voice-enabled classroom area, then allow microphone permission and record the learner response. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach files to curriculum items so learners have readings, templates, assignments or supporting evidence in one place. Inside the Course Media Voice and Materials workflow it keeps supporting documents attached to the curriculum item they belong to; lets learners complete non-course requirements in the same learning path; and supports compliance and evidence review for company programmes. To get going you open Company Curricula and select the curriculum item that needs materials, then upload the file or attach the relevant material through the item controls. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use material heartbeat signals to understand whether learners are actively engaging with reading or file-based curriculum items. Inside the Course Media Voice and Materials workflow it captures engagement separate from formal completion; helps admins see whether learners opened and stayed with required materials; and supports better reminders before due dates or compliance checks. To get going you assign a curriculum item that includes a reading, file or material, then ask learners to open the item from their curriculum page. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Mark readings, files, videos or other material items complete when the learner has satisfied the requirement. Inside the Course Media Voice and Materials workflow it allows curricula to include more than ordinary courses; keeps reading, file, video and evidence requirements part of the same completion path; and feeds overall curriculum progress and certificate readiness. To get going you open the assigned curriculum and select the material item, then read, watch or download the required material. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use health endpoints and deployment aliases to confirm both the LMS and engine are online before debugging course playback. Inside the Engine Diagnostics and Support workflow it prevents wasting time debugging content when the service origin is unhealthy; confirms whether production aliases point to the expected ready deployments; and gives support a repeatable first check for any classroom player issue. To get going you open the LMS health endpoint and confirm a 200 response, then open the engine health endpoint and confirm a 200 response. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Trace AI failures from the engine back to personal, company or platform key resolution and provider connectivity. Inside the Engine Diagnostics and Support workflow it identifies whether the failing credential is private, company-shared or platform default; separates invalid keys from unreachable provider base URLs or unsupported models; and helps admins avoid replacing the wrong key. To get going you find the user, company, classroom and provider involved in the failing request, then check whether Use my own keys first is enabled for the user. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Investigate generated image or video placeholders that fail, stay pending or do not play inside a classroom. Inside the Engine Diagnostics and Support workflow it separates provider failures from player playback failures; checks whether a media placeholder resolved to a completed asset; and helps decide whether to regenerate, replace or skip the failed media. To get going you open the classroom slide containing the failed image or video, then check whether the media placeholder status is pending, done or failed. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Collect the exact course, classroom id, user, company, URL, console errors and screenshots needed to debug playback. Inside the Engine Diagnostics and Support workflow it gives support the route, account and content context needed to reproduce the issue; prevents vague reports such as the course does not work; and speeds up fixes for access, media, provider and player-state problems. To get going you copy the course URL and note the classroom id from the launch or recovery page, then record the signed-in user email, company, course title and access path. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Let course owners open an unsynced classroom from the original generation device so it can upload and become recoverable. Inside the Engine Diagnostics and Support workflow it gives creators a recovery path when the generated classroom only exists locally; avoids exposing broken classrooms to learners during recovery; and creates a server-side backup once the original local data is opened and uploaded. To get going you open the recovery page for the affected course as the creator or admin, then use the original device where the classroom was generated if possible. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Move from user-level troubleshooting to production route logs when the engine or LMS returns 500 errors. Inside the Engine Diagnostics and Support workflow it finds the real server exception behind a generic browser error; shows whether the problem belongs to LMS, engine, provider, database or environment variables; and supports faster rollback, patch or alias decisions during production incidents. To get going you reproduce the failing route and capture the exact URL and timestamp, then open production logs for the LMS or engine deployment that owns the route. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the in-course AI tutor chat to ask questions, clarify slide content and receive contextual explanations while studying. Inside the Engine Chat Voice and Simulations workflow it lets learners ask for clarification without leaving the classroom; uses course context so answers relate to the current lesson or slide; and creates token usage that should be tracked by user, provider, model and service. To get going you open a course through the play gate and start the classroom, then open the chat or tutor panel while viewing a lesson. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use microphone input to speak questions to the AI tutor and turn the spoken question into text for the classroom chat. Inside the Engine Chat Voice and Simulations workflow it supports learners who think faster by speaking than typing; uses speech-to-text settings when browser or provider transcription is active; and makes oral recall part of the learning experience. To get going you open the classroom chat or tutor interaction area, then click the microphone control and grant browser microphone permission. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn a passive course into a spoken practice session where learners explain concepts and receive AI tutor feedback. Inside the Engine Chat Voice and Simulations workflow it encourages learners to retrieve knowledge instead of only listening; helps identify weak understanding when spoken answers are incomplete; and can combine ASR, LLM and TTS usage, so token and audio costs must be visible. To get going you open a course section that supports tutor discussion or voice practice, then use the voice control to answer the tutor prompt aloud. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use lesson simulations to turn abstract course material into interactive practice, scenarios or visual demonstrations. Inside the Engine Chat Voice and Simulations workflow it gives learners a practical way to test ideas from a slide; can combine AI prompts, canvas actions, generated media and learner responses; and improves retention because learners manipulate or reason through the topic. To get going you open the lesson that includes the simulation activity, then read the setup instructions before starting the interaction. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Practice workplace conversations, customer handling, safety checks or coaching scenarios through AI-guided role play. Inside the Engine Chat Voice and Simulations workflow it lets learners rehearse real-world communication safely; can use text or voice responses depending on course design; and gives creators a way to assess judgement, tone and decision-making beyond quizzes. To get going you open the lesson or curriculum item containing the role-play prompt, then read the scenario, role and objective. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Keep AI tutor questions focused on the current course, curriculum, live session and learner objective. Inside the Engine Chat Voice and Simulations workflow it improves answer quality by anchoring questions to the current learning object; reduces unrelated answers and unnecessary token usage; and helps tutors and admins explain why a question should include course, slide or curriculum context. To get going you before asking, identify the course, slide, curriculum item or live session you are working in, then ask the question with a clear reference to the concept or activity. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the AI course generator to create slide-based lessons from prompts, outcomes, audience and course structure. Inside the Slide Generation and Editing workflow it turns a course idea into structured slide content quickly; uses provider keys and token usage based on the selected generation path; and creates a draft that creators should review before learners see it. To get going you open Create and enter the course title, audience, topic and learning outcomes, then choose provider/key settings and confirm any fee or credit expectations. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Replace weak or outdated lesson slides with newly generated AI slide content while preserving course ownership and review controls. Inside the Slide Generation and Editing workflow it lets creators improve course quality after initial generation; can focus regeneration on one section instead of rebuilding the whole course; and creates new AI usage that should be tracked separately from the original course creation. To get going you open Creator, choose the course and locate the lesson or slide group to improve, then describe what should change, such as depth, tone, examples or difficulty. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Update the text, narration or speaker notes that the AI tutor reads during course playback. Inside the Slide Generation and Editing workflow it lets creators fix inaccurate wording without rebuilding the entire course; improves listening quality because narration follows the corrected text; and supports course maintenance after learner feedback or compliance review. To get going you open the course editor or classroom editor for the relevant lesson, then find the slide text, narration block or tutor-read content. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Remove duplicate, low-quality or outdated slides without breaking lesson flow, assessment alignment or learner progress. Inside the Slide Generation and Editing workflow it keeps the course concise and easier to complete; prevents outdated slides from confusing learners after a course update; and requires checking references so quizzes and narration do not point to removed content. To get going you open the course lesson in the editor and identify slides that should be removed, then check whether the slide is referenced by quizzes, narration, whiteboard actions or live teaching notes. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Swap incorrect, low-quality or placeholder images in a course slide with better creator-approved visuals. Inside the Slide Generation and Editing workflow it improves course professionalism and learner comprehension; lets creators replace AI placeholder art with real company or subject images; and reduces support issues caused by misleading or irrelevant visuals. To get going you open the course editor and navigate to the slide containing the image, then upload or choose the replacement image asset. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand when regenerated or added slides affect slide fees, review status, publishing state and creator billing. Inside the Slide Generation and Editing workflow it connects added AI-generated slide volume to billing expectations; explains why a course may need review again after material content changes; and helps creators avoid surprise fees after large regeneration passes. To get going you before generating many new slides, check the course slide billing panel, then regenerate only the sections that need improvement. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create or maintain a course record manually when AI generation needs creator correction, metadata completion or admin setup. Inside the Course Authoring Lessons and Quizzes workflow it lets creators complete course details after AI draft generation; allows admins to create or repair courses on behalf of users; and connects course metadata to catalog, library, billing and curriculum assignment. To get going you open Creator or Admin Courses depending on your role, then create or open the course draft that needs setup. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Refine the module and lesson outline so the learning sequence is clear before learners enter the classroom. Inside the Course Authoring Lessons and Quizzes workflow it organizes generated content into a teachable sequence; helps creators remove gaps, duplication and abrupt jumps in difficulty; and feeds learner navigation and progress expectations. To get going you open Creator, choose the course and select Curriculum or lesson outline editing, then rename modules and lessons with clear learner-facing titles. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create quiz questions that check learner understanding at the right point in a course or lesson sequence. Inside the Course Authoring Lessons and Quizzes workflow it checks understanding before the learner reaches the final exam; gives creators quick feedback on which lesson concepts need improvement; and can support completion rules when quizzes are required. To get going you open the course assessment or quiz builder, then choose the lesson or concept the quiz should evaluate. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Maintain the final assessment, pass threshold and completion gate that controls certificate readiness. Inside the Course Authoring Lessons and Quizzes workflow it protects certificate quality by requiring proven knowledge; lets creators adjust pass rules when course difficulty or compliance requirements change; and connects assessment success to progress and certificate workflows. To get going you open Creator and choose the course assessment page, then review questions, scoring, required answers and pass threshold. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add helpful feedback so learners understand why an answer is wrong and what concept to review. Inside the Course Authoring Lessons and Quizzes workflow it turns mistakes into learning moments instead of silent failure; reduces support requests from learners who do not understand a score; and helps learners return to the exact lesson concept they missed. To get going you open the quiz or assessment editor, then for each question, add feedback for correct and incorrect answers where available. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Resubmit an edited course for review after changing lessons, slides, quizzes, pricing or publication details. Inside the Course Authoring Lessons and Quizzes workflow it keeps admin review aligned with the latest creator edits; protects learners from unreviewed changes to commercial or public content; and gives creators a clear path after rejection or major content updates. To get going you finish all lesson, slide, quiz, media and metadata edits, then read any previous admin rejection notes or review comments. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a live tutor Zoom session connected to a course, curriculum or learner cohort for follow-up teaching. Inside the Live Zoom Classes and Calendars workflow it separates live human teaching from normal self-paced course scheduling; links the session to course, curriculum, tutor, time and invited learners; and creates join links, reminders and calendar records when configured. To get going you open Company, Curriculum or Live Session scheduling tools, then choose the course, curriculum item, tutor, date, time and duration. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Ensure invited curriculum members receive calendar records for live tutor sessions without needing manual entry. Inside the Live Zoom Classes and Calendars workflow it places the live session into each member schedule or calendar view; reduces missed sessions because learners see the event in their own workflow; and gives admins a record of who was invited and when the session occurs. To get going you schedule the live tutor session for the curriculum or course audience, then confirm the system lists the learners or members who will be invited. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Show company members how to find the live class tile, open the Zoom join link and follow the course during the session. Inside the Live Zoom Classes and Calendars workflow it makes live training visible to all invited company members; keeps the join action near the course or curriculum context; and allows learners to follow self-paced content before or after the human tutor session. To get going you open Dashboard, Company learning area, Curriculum page or the course page, then find the live pulsing icon, live session tile or calendar event. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use add-to-calendar or ICS links so learners can place live classes into Google, Outlook, Apple or device calendars. Inside the Live Zoom Classes and Calendars workflow it helps learners receive reminders outside the LMS; supports busy company teams that already manage work calendars; and reduces no-shows by putting the session where learners plan their day. To get going you open the live session tile or email reminder, then click Add to calendar or download the calendar file. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use automatic completion or manual done controls so finished live sessions stop appearing as active work. Inside the Live Zoom Classes and Calendars workflow it keeps schedule dashboards clean after a class ends; allows admin or tutor confirmation when automatic completion is delayed; and creates a better audit trail for attendance, reminders and follow-up actions. To get going you open the live session dashboard or schedule tile after the session ends, then check whether the system has already marked the session complete. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use live-session reminder emails and calendar notices to notify learners who, when, what course and which tutor are involved. Inside the Live Zoom Classes and Calendars workflow it includes tutor, company admin, course, curriculum, date, time and join context; helps learners prepare for the right class instead of guessing from a generic reminder; and supports support audits when a learner says no reminder arrived. To get going you create the live session with complete tutor, course and audience details, then confirm email settings and templates are active. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Place a normal course study block on a learner calendar without creating a live tutor or Zoom session. Inside the Normal Course Scheduling workflow it separates normal study planning from live human tutor scheduling; gives learners planned time to complete assigned courses; and creates reminders without implying a Zoom meeting exists. To get going you open the learner, course, member or curriculum scheduling control, then choose the course and learner or audience. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Filter schedule tiles so admins and learners can separate future work, overdue work and completed sessions. Inside the Normal Course Scheduling workflow it keeps schedule pages readable when many course and live events exist; helps admins follow up on overdue learners quickly; and makes completed work available for audit without crowding the default view. To get going you open the schedule dashboard, learner calendar or company member schedule section, then select upcoming, overdue, live, normal course or done filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Notify learners before planned self-paced course work so company training does not depend on memory alone. Inside the Normal Course Scheduling workflow it sends nudges for normal course study blocks; supports learner accountability without needing a live tutor; and helps company admins reduce missed training windows. To get going you create the course schedule with the correct learner and date, then enable the reminder option or rely on the default reminder policy. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Teach admins and learners the difference between a self-paced course schedule and a live Zoom tutor session. Inside the Normal Course Scheduling workflow it prevents learners from expecting a Zoom link on ordinary study time; keeps live tutor reminders and self-paced reminders understandable; and helps admins choose the right scheduling tool for the learning need. To get going you look at the schedule tile icon, label and join controls, then treat tiles with Zoom, tutor or live indicators as live sessions. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use attendance controls for scheduled sessions when admins need to record whether a learner attended or completed the event. Inside the Normal Course Scheduling workflow it creates evidence that scheduled learning happened; supports live class follow-up and company compliance records; and helps distinguish invited learners from actual attendees. To get going you open the schedule or live session attendance view, then find the learner and session record. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add comments to study schedule records so tutors, admins and learners can track follow-up actions. Inside the Normal Course Scheduling workflow it keeps discussion tied to the schedule item instead of scattered in email; supports tutor feedback after live sessions or missed study blocks; and gives admins context before changing status or rescheduling. To get going you open the schedule tile or detail view, then read existing comments before adding a new one. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use learning health reporting to understand progress, overdue learning, completion patterns and risk across a company. Inside the Reports and Data Exports workflow it shows whether company members are keeping up with assigned learning; highlights learners, courses or curricula that need follow-up; and supports training managers who need a practical operational view. To get going you open Company, then Learning Health or Reports, then choose the date range, course, curriculum or member filter. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use compliance reports to track certificates, learnership references, employee records and required training evidence. Inside the Reports and Data Exports workflow it connects member compliance details with learning and certificate records; helps companies prepare for audits or internal HR reporting; and makes missing employee, mentor or agreement data easier to find. To get going you open Company Compliance or Company Reports, then filter by member, curriculum, certificate status or date range. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use top-course reporting to see which courses are most used, most valuable or most in need of improvement. Inside the Reports and Data Exports workflow it ranks courses by activity, completion, purchase or engagement signals; helps admins decide what to promote, retire or improve; and supports creator conversations about course quality and value. To get going you open Company Top Courses, Admin Insights or Creator Stats, then choose the company, date range or course category to compare. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Generate billing statements, invoice exports and finance reports for users, companies and platform reconciliation. Inside the Reports and Data Exports workflow it explains what has been charged, paid, refunded, outstanding or manually settled; supports finance reconciliation outside the platform; and provides evidence for customer queries about invoices or balances. To get going you open Billing, Admin Billing or Statements, then select user, company, date range and status filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Report on AI calls, tokens, credits, cost, provider, model, service, user and company activity. Inside the Reports and Data Exports workflow it shows which workflows are consuming AI resources; separates platform-key usage from user or company-owned key activity where tracked; and supports billing decisions, cost control and model governance. To get going you open Admin Usage or Settings API Keys usage intelligence, then filter by date, user, company, provider, model or service. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use support reports to understand ticket volume, categories, unresolved cases, response quality and recurring product issues. Inside the Reports and Data Exports workflow it helps support managers see which issue categories are growing; shows whether manuals reduce repeated tickets over time; and provides evidence for product fixes and customer follow-up. To get going you open Admin Support Reports, then filter by category, agent, status, date or company. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the learner dashboard to resume courses, see schedules, track progress, view certificates and understand next actions. Inside the Dashboards and Operational Views workflow it gives learners one daily starting point; combines schedule, course, progress and achievement signals; and reduces confusion when learners belong to several companies or curricula. To get going you open Dashboard after signing in, then review course cards, schedule tiles, progress and certificate prompts. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the company overview to monitor members, curricula, billing, pending invites, marketplace activity and learning health. Inside the Dashboards and Operational Views workflow it combines company administration into collapsible panels; shows learning, billing, invite and marketplace signals in one workspace; and helps company admins choose the next operational action. To get going you open Company from the navigation, then use the company selector when you manage more than one workspace. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the admin dashboard to monitor platform-wide users, courses, AI usage, payments, flags, reviews and operational shortcuts. Inside the Dashboards and Operational Views workflow it gives platform admins a high-level operational health view; links directly into billing, courses, reviews, payouts and syndication; and helps decide whether the next action is support, finance, content review or system investigation. To get going you open Admin from the main navigation, then review the stat tiles and recent activity areas. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the creator dashboard to manage courses, drafts, analytics, reviews, payouts and course improvement tasks. Inside the Dashboards and Operational Views workflow it keeps creator-owned courses and drafts easy to find; connects editing, analytics, payout and publishing actions; and shows where a course needs review, billing or recovery attention. To get going you open Creator after signing in, then review owned courses, drafts and course status messages. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use usage dashboards to inspect token consumption, credit cost, provider mix, service activity and unusual spend. Inside the Dashboards and Operational Views workflow it turns raw AI events into charts and tables; helps admins identify spikes, heavy users and expensive models; and supports CSV exports for deeper finance analysis. To get going you open Admin Usage, then choose date range, company, user, provider, model or service filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use syndication dashboards to inspect connected accounts, queued content, failures, analytics and scheduled social publishing. Inside the Dashboards and Operational Views workflow it shows the health of outbound content publishing; separates settings, inbox, queue, analytics and calendar views; and helps admins diagnose failed external API or content push attempts. To get going you open Admin Syndication, then review account status and diagnostics first. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn how course sale revenue is split between the creator and platform according to configured revenue-share settings. Inside the Creator Commissions and Revenue Share workflow it explains why creator earnings may be less than gross course sales; connects course price, platform commission and payout ledger; and helps creators forecast earnings before listing a paid course. To get going you open Creator Stats, Creator Payouts or the course settings revenue fields, then review course price, currency and revenue share percentage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use admin commission settings to control platform share, creator payout rules and the financial behavior of commercial courses. Inside the Creator Commissions and Revenue Share workflow it lets admins define default commercial course economics; affects creator expectations, payout ledgers and marketplace profitability; and should be changed carefully because it influences future transactions. To get going you open Admin Settings, then Commissions, then review existing default commission and payout policy. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how admin edits to course price, revenue share, status and visibility can change creator earnings. Inside the Creator Commissions and Revenue Share workflow it shows why admins should document price and revenue-share changes; protects creators from unexplained earnings shifts; and connects course moderation with financial outcomes. To get going you open Admin Courses and select the commercial course, then review current price, currency, revenue share and publication status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use payout ledgers to understand earned, pending, paid, offset and adjusted creator balances. Inside the Creator Commissions and Revenue Share workflow it separates available earnings from pending payout requests; shows offsets when creator balances are applied to platform billing; and creates audit evidence for finance and creator support questions. To get going you open Creator Payouts or Admin Payouts, then review available balance, pending payouts, offsets and history. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Investigate creator questions about missing earnings, commission calculations, payout delays or billing offsets. Inside the Creator Commissions and Revenue Share workflow it gives support a structured way to inspect sale, commission and payout records; prevents confusion between gross revenue, platform commission and withdrawable balance; and connects disputes to course, invoice, payment and ledger evidence. To get going you collect the creator, course, date range and transaction in question, then review course price, revenue share and payment status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Align commission policy with course review, ratings, refunds, support load and marketplace performance. Inside the Creator Commissions and Revenue Share workflow it encourages creators to maintain high-quality commercial courses; lets admins connect marketplace performance with financial policy; and supports fair rules for featured courses, refunds and creator rewards. To get going you review marketplace performance, ratings, refunds and support tickets by course, then identify whether commission or promotion policy should reward quality. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Follow the full course lifecycle from generated draft through editing, review, billing and publication. Inside the Course Lifecycle and Maintenance workflow it gives creators a predictable publishing path; connects content quality, billing, review and marketplace readiness; and helps admins explain why a course is not visible yet. To get going you generate or create the course draft, then edit lessons, slides, quizzes, media, metadata and pricing. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Remove a course from public or company visibility without losing the underlying course record and audit history. Inside the Course Lifecycle and Maintenance workflow it stops new learners from finding unsuitable or outdated content; preserves historical enrollments, payments and certificates; and allows admins to repair the course before making it visible again. To get going you open Creator or Admin Courses and select the affected course, then review current enrollments, assignments and commercial status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Refresh the visual card, thumbnail and trailer media that help learners understand a course before opening it. Inside the Course Lifecycle and Maintenance workflow it improves catalog and featured-course presentation; lets creators replace placeholders with branded or accurate media; and helps learners judge course relevance before buying or enrolling. To get going you open the course settings page, then upload a thumbnail or paste a supported trailer URL. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Assign a course to a company scope so private company learning and member access behave correctly. Inside the Course Lifecycle and Maintenance workflow it keeps internal training tied to the correct company; supports company grants, members, curricula and reporting; and prevents private company content from being treated as public catalog content. To get going you open the course settings as creator or admin, then set distribution scope to company when the course is private to a workspace. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Share course links through QR codes when learners need quick mobile access to a course page. Inside the Course Lifecycle and Maintenance workflow it makes course discovery easier in classrooms, posters or live sessions; still respects login, preview and entitlement gates after scanning; and works well for blended learning or in-person training events. To get going you open the course page or admin course tools that provide a QR code, then download or display the QR code for the intended audience. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use reviews, support tickets, completion data and tutor notes to improve a course after it has been published. Inside the Course Lifecycle and Maintenance workflow it turns learner feedback into course maintenance tasks; connects ratings, support issues and completion problems to content edits; and keeps published courses useful instead of becoming stale. To get going you review course stats, ratings, support tickets and live tutor notes, then identify the lesson, slide, quiz or media causing confusion. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn on app-based two-factor authentication so a time-based code from your phone is required after your password. Inside the Account Security and Sign-in workflow it adds a second factor that works even when email or signal is unavailable; uses any standard authenticator app (Google Authenticator, Authy, 1Password); and reduces account takeover risk for creators and admins handling money or content. To get going you open Settings → Security and find the Two-factor authentication panel, then choose “Authenticator app”, then scan the QR code with your app. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose emailed one-time codes for two-factor when you would rather not use an authenticator app. Inside the Account Security and Sign-in workflow it no app to install — codes arrive at your verified email address; good for shared or low-risk accounts that still want a second factor; and respects the code length and expiry the platform admin has configured. To get going you open Settings → Security and open the Two-factor authentication panel, then choose “Email code” as your method. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Request a one-time sign-in link by email so you can log in without typing a password. Inside the Account Security and Sign-in workflow it passwordless: a single click in your inbox signs you in; handy when you have forgotten your password but still control your email; and available only when the platform admin has enabled magic-link sign-in. To get going you on the Login page choose “Email me a sign-in link”, then enter the email on your account and submit. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Link a Google or Facebook account so you can sign in with one tap instead of a password. Inside the Account Security and Sign-in workflow it one-tap sign-in using an identity you already trust; keeps your email verified automatically through the provider; and only the providers the admin has switched on will appear. To get going you on Login or Signup, choose “Continue with Google” or “Continue with Facebook”, then approve the permission prompt in the provider window. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the self-service reset flow to set a new password by email when you cannot sign in. Inside the Account Security and Sign-in workflow it self-service: no support ticket needed for a routine reset; sends a time-limited reset link to your verified email; and lets you set a new password and sign in immediately. To get going you on the Login page click “Forgot password”, then enter your account email and submit the request. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand why a CAPTCHA challenge appears on auth forms and how to clear it quickly. Inside the Account Security and Sign-in workflow it protects login, signup, password reset and company-invite forms from bots; appears only on the forms the admin has protected; and usually clears with a single click or silently in the background. To get going you complete the CAPTCHA widget shown on the form before submitting, then if it fails, refresh the challenge and try again. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Enter an access code to unlock a gated course or a platform area without a standard purchase. Inside the Account Security and Sign-in workflow it unlocks content that is gated behind a code rather than a price; works for course-level and platform-level access gates; and shows a clear status so you know whether the code is valid or used. To get going you open the locked course or the Unlock page, then type or paste the access code exactly as issued. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the cookie-reset page to clear a corrupted login state when pages loop or refuse to load. Inside the Account Security and Sign-in workflow it clears local auth cookies that cause redirect loops or blank pages; safe recovery step before contacting support about sign-in issues; and leaves your account data untouched — it only resets the local session. To get going you open the Cookie reset page from the help link or by visiting /cookie-reset, then confirm the reset to clear the local session cookies. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Keep the profile that appears on certificates, reports and posts accurate by editing your core identity fields. Inside the Profile and Public Identity workflow it your name flows onto certificates and learning records — keep it correct; a clear avatar makes you recognisable in community and company views; and changing email may require re-verification before it takes effect. To get going you open Settings → Profile, then edit your display name and upload or replace your avatar. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add a headline and short bio so learners and partners understand who you are at a glance. Inside the Profile and Public Identity workflow it a headline summarises your role in one line on your public profile; a bio builds trust before someone enrols in your course; and both are searchable context that helps the right audience find you. To get going you open Settings → Profile and find the Headline and Bio fields, then write a one-line headline describing what you teach or do. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Link your website and social profiles so visitors can verify and follow your work elsewhere. Inside the Profile and Public Identity workflow it gives visitors a path to your wider presence and portfolio; adds credibility for creators selling paid courses; and links render on your public profile only when filled in. To get going you open Settings → Profile and find the social/website links section, then paste full URLs for the platforms you want to show. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Decide what appears on your public /u/username page so you share only what you intend. Inside the Profile and Public Identity workflow it your public page lives at /u/your-username for anyone to view; you choose which courses, badges and details are visible; and keeps private learning activity out of public view. To get going you open your public profile at /u/your-username to see what visitors see, then in Settings → Profile, adjust the visibility toggles for sections. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how achievement badges are earned and how to display them on your profile. Inside the Profile and Public Identity workflow it badges recognise milestones like completions and streaks; they appear on your Badges page and can show on your profile; and available only when gamification is enabled on the platform. To get going you open the Badges page to see earned and locked badges, then read each badge to learn the action that unlocks it. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn how daily-study streaks are counted and what breaks them so you can stay consistent. Inside the Profile and Public Identity workflow it streaks reward consecutive days of study activity; a visible counter nudges a daily learning habit; and missing a day resets the streak, so short daily sessions help. To get going you do at least one qualifying study action each day, then check your streak counter on the dashboard. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See how much AI you have consumed, against which credits, so there are no billing surprises. Inside the Profile and Public Identity workflow it shows per-feature AI consumption tied to your credit ledger; helps you decide when to top up credits or bring your own key; and makes even small AI interactions visible and accountable. To get going you open Settings → AI usage, then review consumption by feature and time period. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Opt into the creator role to unlock the studio, course building and earnings tools. Inside the Profile and Public Identity workflow it unlocks the Creator studio and course-building tools; adds access to pricing, payouts and analytics for your courses; and keeps your learner experience intact alongside creator tools. To get going you open Settings or the Create page and choose to become a creator, then complete any required profile or payout details. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Join a free public course so it appears in your library and tracks your progress. Inside the Enrollment, Progress and Resume workflow it adds the course to your library for easy return; starts progress tracking from your first slide; and no payment step for free courses. To get going you open the course detail page from the catalog, then click Enrol (no payment is required for free courses). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Buy and enrol in a paid course in one flow, then access it from your library. Inside the Enrollment, Progress and Resume workflow it combines purchase and enrolment in a single guided flow; grants access as soon as payment succeeds; and records the transaction so support can verify access later. To get going you open the paid course detail page and review the price, then click Buy and complete checkout in your currency. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how your position and completion are saved so you never lose your place. Inside the Enrollment, Progress and Resume workflow it saves your slide position and completion as you study; lets you switch devices and continue where you left off; and feeds completion percentages used by you and your company. To get going you study normally — progress saves as you move through slides, then watch the progress indicator update on the course. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the resume link to jump straight back to the exact slide you last viewed. Inside the Enrollment, Progress and Resume workflow it jumps to your last position without scrolling the course; available from the dashboard and the course page; and saves time when returning to a long course. To get going you open your dashboard or the course detail page, then click Resume (or Continue) on the course. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn why a course shows as locked and what unlocks it — purchase, enrolment or a prerequisite. Inside the Enrollment, Progress and Resume workflow it explains the exact reason a course will not open; points to the unlock action: buy, enrol, code or finish a prerequisite; and reduces confusion before contacting support. To get going you open the locked course to read the lock reason, then identify whether you need to buy, enrol, redeem a code or finish a prerequisite. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the weak-spots view to see which topics need more work based on your performance. Inside the Enrollment, Progress and Resume workflow it highlights topics where your answers were weakest; turns exam and quiz data into a focused study list; and helps you revise efficiently instead of re-reading everything. To get going you open the course and find the Weak spots view, then review the flagged topics and their evidence. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Save courses you are interested in so you can find them again without enrolling yet. Inside the Enrollment, Progress and Resume workflow it keeps a shortlist of courses without committing to enrol; faster than searching the catalog again later; and separate from enrolment, so it does not affect progress. To get going you open a course you are considering, then click the bookmark icon to save it. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use a low-stakes practice exam to rehearse the format before sitting the real assessment. Inside the Exams, Assessments and Results workflow it lets you experience the question format without affecting your record; builds confidence and surfaces gaps before the graded exam; and can be retaken to track improvement. To get going you open the course and choose the Practice exam option, then answer the questions as if it were the real exam. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Read the readiness report to see whether you are prepared and what to revise first. Inside the Exams, Assessments and Results workflow it estimates how prepared you are from your study and practice data; recommends the highest-impact topics to revise; and helps you avoid sitting the exam too early. To get going you open the course and find the Exam readiness report, then read your readiness estimate and the suggested topics. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Run the timed exam with the question bank and submit before the clock runs out. Inside the Exams, Assessments and Results workflow it presents questions from the bank under a countdown; saves answers as you go in case of interruption; and submits automatically when time expires. To get going you open the exam and read the time limit and rules, then start the timer and answer each question. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Interpret your score, pass state and breakdown on the results dashboard after submitting. Inside the Exams, Assessments and Results workflow it shows your overall score and pass/fail state; breaks performance down by topic or section; and links to the next action — certificate, retake or revision. To get going you open the results page shown after you submit, then read your overall score and whether you passed. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Drill into individual questions to understand which ones you missed and why. Inside the Exams, Assessments and Results workflow it shows your answer versus the correct answer per question; reveals patterns across the questions you missed; and turns a single exam into a targeted study guide. To get going you open the item analysis from the results dashboard, then review each missed question and the correct answer. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the exam-gates-completion rule that requires a passing score before a course is marked complete. Inside the Exams, Assessments and Results workflow it ensures a certificate reflects proven knowledge, not just viewing; blocks completion until the exam is passed when the creator enables it; and explains why a finished-looking course still shows incomplete. To get going you open the course and check whether an exam is required to complete, then sit and pass the exam to satisfy the gate. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand retake rules and how to sit an exam again to improve your result. Inside the Exams, Assessments and Results workflow it lets you attempt again where retakes are allowed; may pull fresh questions from the bank; and keeps your best or latest result per the course rules. To get going you open the results page and look for a retake option, then review the retake rules (waiting period or attempt limit). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See how in-lesson quizzes are graded instantly to reinforce learning as you go. Inside the Exams, Assessments and Results workflow it grades quiz answers immediately with feedback; reinforces a concept right after it is taught; and feeds your progress and weak-spot data. To get going you reach a quiz inside a lesson, then answer and submit to see instant grading. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand what triggers certificate issuance when you complete a course. Inside the Certificates and Credentials workflow it issues automatically when completion (and any exam gate) is met; records your name as it appears on your profile; and becomes available on your Certificates page. To get going you complete the course, including any required exam, then wait for the certificate to be issued. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open, view and download your earned certificates from the Certificates page. Inside the Certificates and Credentials workflow it centralises all earned certificates in one place; lets you download a copy for your records; and shows the issue date and course title. To get going you open the Certificates page from your account, then select the certificate you want. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Share the public /cert link so employers can verify your certificate without an account. Inside the Certificates and Credentials workflow it provides a verifiable public URL at /cert/code; lets verifiers confirm authenticity without signing in; and reduces back-and-forth when proving a credential. To get going you open the certificate you want to share, then copy its public verification link (/cert/code). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Showcase a certificate on your public profile so visitors can see your achievements. Inside the Certificates and Credentials workflow it displays selected certificates on your public page; builds credibility for creators and job-seekers; and you control which certificates appear. To get going you open your Certificates page, then choose a certificate to feature. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn how a company-branded certificate template changes the look of certificates your team earns. Inside the Certificates and Credentials workflow it applies a company logo and design to issued certificates; keeps credentials consistent across a team; and configured by company admins, applied automatically. To get going you note whether your company uses a branded certificate template, then complete a course to receive a certificate on that template. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Fix a certificate that shows the wrong name, course or completion date. Inside the Certificates and Credentials workflow it most issues trace back to a profile name set after completion; gives a clear path to correct and reissue; and avoids sharing an incorrect credential. To get going you check Settings → Profile and correct your name if needed, then confirm you completed the right course and any exam gate. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Complete a one-time course purchase and get immediate access on success. Inside the Buyer Checkout and Payments workflow it single guided flow from price to access; grants access the moment payment confirms; and creates a receipt you can reference later. To get going you open the course detail page and review the price, then click Buy to open checkout. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand why the price you see is shown in your local currency and how settlement currency is recorded. Inside the Buyer Checkout and Payments workflow it prices are shown converted to your region for clarity; the charge settles in a supported currency at checkout; and your receipt records the actual settled amount. To get going you open a paid course and note the displayed currency, then proceed to checkout to see the settlement currency. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Complete checkout using a debit or credit card through the Stripe gateway. Inside the Buyer Checkout and Payments workflow it accepts major debit and credit cards; handles secure card authentication (3-D Secure) when required; and available when the admin has enabled Stripe. To get going you at checkout choose Card / Stripe, then enter your card details securely. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use your PayPal balance or linked funding source to pay for a course. Inside the Buyer Checkout and Payments workflow it pay without entering card details on the platform; uses your PayPal balance or linked source; and common settlement path for USD transactions. To get going you at checkout choose PayPal, then sign in to PayPal in the popup. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use PayFast to pay in ZAR with local methods such as instant EFT or card. Inside the Buyer Checkout and Payments workflow it supports local South African payment methods; settles in ZAR for local buyers; and available when the admin has enabled PayFast. To get going you at checkout choose PayFast, then pick your local method (instant EFT, card). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use Flutterwave to pay with African cards, bank transfer or mobile money where supported. Inside the Buyer Checkout and Payments workflow it broad coverage of African payment methods; supports card, bank and mobile money options; and available when the admin has enabled Flutterwave. To get going you at checkout choose Flutterwave, then select your method (card, bank, mobile money). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Complete checkout using M-Pesa or another mobile-money wallet where it is enabled. Inside the Buyer Checkout and Payments workflow it pay directly from a mobile-money wallet; useful where cards are less common; and confirmation may arrive by phone prompt. To get going you at checkout choose M-Pesa / mobile money, then enter your wallet number. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Diagnose a declined checkout and complete the purchase using a reliable fallback. Inside the Buyer Checkout and Payments workflow it explains the common reasons a payment is declined; gives a fast fallback to complete the purchase; and prevents accidental double charges. To get going you read the decline message at checkout, then check funds, limits or a typo, then retry once. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Compare plan tiers and pick the one that matches the features and AI usage you need. Inside the Subscriptions, Plans and Credits workflow it lays out what each tier unlocks; connects plan choice to AI usage and feature access; and helps avoid paying for capacity you will not use. To get going you open Billing or the Plans page, then compare tiers against the features you need. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Change tiers when your needs change and understand how the switch is billed. Inside the Subscriptions, Plans and Credits workflow it move up for more features or down to save cost; shows how the change affects your next charge; and takes effect according to your billing cycle. To get going you open Billing → your current plan, then choose a higher or lower tier. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Stop recurring billing while keeping access until the end of your paid period. Inside the Subscriptions, Plans and Credits workflow it ends future charges from your next cycle; usually keeps access until the period you paid for ends; and can be re-subscribed later. To get going you open Billing → Subscription, then choose Cancel and read what you keep until period end. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See when and how your subscription renews so charges are never a surprise. Inside the Subscriptions, Plans and Credits workflow it shows your next renewal date and amount; renews automatically unless cancelled; and lets you plan around the billing cycle. To get going you open Billing to see the next renewal date, then confirm the amount and payment method on file. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Fix a subscription that failed to renew before retries run out and access is blocked. Inside the Subscriptions, Plans and Credits workflow it explains the retry schedule after a failed charge; shows how to update your payment method to recover; and prevents losing access during a billing hiccup. To get going you open Billing and look for a past-due or failed status, then update or replace the payment method. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Top up AI credits so generation and tutoring keep working without interruption. Inside the Subscriptions, Plans and Credits workflow it adds credits used by AI features across the platform; keeps generation and tutoring available when you hit a limit; and recorded in your credit ledger for transparency. To get going you open Billing → Credits, then choose a credit pack size. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the difference between paying for AI per use and having it covered by a plan. Inside the Subscriptions, Plans and Credits workflow it explains when AI is billed per use versus included; helps you predict AI costs for heavy usage; and clarifies what your plan already covers. To get going you open Settings → AI usage to see your billing mode, then check whether AI is covered by your plan or billed on demand. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Find past charges, invoices and credits in one place for your records. Inside the Subscriptions, Plans and Credits workflow it lists payments, invoices and credit changes; lets you download receipts for expenses; and helps reconcile what you were charged and why. To get going you open Billing → History, then filter by date or type to find a charge. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Experience a course in the playground without creating an account first. Inside the Trials, Playground and Guest Access workflow it lets newcomers sample a course before signing up; runs in a limited demo mode; and available only when the playground feature is enabled. To get going you open a playground link or the playground page, then start the demo course. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn why a trial stops after a set number of slides and how to continue. Inside the Trials, Playground and Guest Access workflow it caps how many slides a trial can view; protects paid content while still giving a real taste; and prompts a clear next step when the cap is reached. To get going you start a trial of a course, then study until you reach the slide cap. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Convert a trial or guest session into a full account without losing your place. Inside the Trials, Playground and Guest Access workflow it turns a guest/trial session into a real account; preserves what you have already explored; and unlocks full features beyond the trial limits. To get going you from the trial, choose Claim account, then enter your email and set a password (or use social sign-in). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Reach gated premium content through the unlock page using a purchase or code. Inside the Trials, Playground and Guest Access workflow it centralises the unlock action for gated content; accepts a purchase or an access code; and confirms access clearly once granted. To get going you open the Unlock page from a gated prompt, then choose to buy or enter an access code. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set expectations about which features and content are held back during a trial. Inside the Trials, Playground and Guest Access workflow it clarifies which features are limited in a trial; prevents confusion about missing content; and points to upgrading for full access. To get going you read the trial notice before starting, then note the capped slides and limited features. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open the header bell to see a live unread count and a feed of what is happening. Inside the Notifications and Preferences workflow it shows a live unread count in the header; lists enrolments, billing, approvals, access requests and more; and each item links straight to the right page. To get going you click the bell in the header, then scan the feed for recent activity. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Clear your unread count by marking items read individually or all at once. Inside the Notifications and Preferences workflow it keeps your unread count meaningful; supports clearing one item or all at once; and read items stay available in the feed. To get going you open the bell or the Notifications page, then mark a single item read, or choose Mark all read. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Control the categories of email the platform sends you so your inbox stays relevant. Inside the Notifications and Preferences workflow it turn categories like reminders and digests on or off; reduces noise without missing important messages; and respects the platform master email switch. To get going you open Settings → Notifications/Email preferences, then toggle the categories you want or do not want. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn why you receive gentle reminders to return to a course and how to stop them. Inside the Notifications and Preferences workflow it reminds you about courses you started but did not finish; helps you keep momentum on your learning; and can be turned off in email preferences. To get going you recognise a nudge as a reminder, not a charge, then click through to resume the course if you want. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Get a periodic summary of your activity, or pause it when you do not need it. Inside the Notifications and Preferences workflow it summarises progress and activity in one email; reduces the need to check the app daily; and easily paused in preferences. To get going you open email preferences, then enable or disable the digest category. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the one-click links in notifications to land exactly where you can act. Inside the Notifications and Preferences workflow it each notification deep-links to its source page; saves hunting through menus to respond; and especially useful for approvals and access requests. To get going you open the bell and find an actionable item, then click it to jump to the related screen. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand why you might receive nothing when an admin has disabled notifications or email. Inside the Notifications and Preferences workflow it explains the platform master switches for notifications and email; clarifies that silence may be a setting, not a bug; and points users to the right person to ask. To get going you confirm your own preferences are enabled, then recognise an admin master switch may override them. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the support chat to get instant, step-by-step help grounded in the system manuals. Inside the Support Tickets and Chat workflow it answers from the product manuals with concrete steps; tailors steps to the screen you are on; and offers a human or a ticket when it cannot resolve it. To get going you open the support chat widget, then describe your problem in one or two sentences. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a tracked ticket when you need a human to follow up on an issue. Inside the Support Tickets and Chat workflow it creates a trackable record the team can action; lets you add detail the assistant could not resolve; and gives you a number to reference later. To get going you open Support → New ticket, then pick a category and describe the issue clearly. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Follow your ticket through open, assigned, pending, resolved and closed states. Inside the Support Tickets and Chat workflow it shows where your ticket sits in the queue; lets you reply to keep it moving; and confirms when it is resolved or closed. To get going you open Support and find your ticket by number, then read the current status and latest reply. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Upload screenshots or files so support can see exactly what you see. Inside the Support Tickets and Chat workflow it shares visual evidence that speeds up diagnosis; supports common image and document types; and keeps everything attached to the ticket record. To get going you open your ticket or the new-ticket form, then use the attach control to add a screenshot or file. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand what happens when a ticket is escalated to a higher support tier. Inside the Support Tickets and Chat workflow it moves a hard issue to a more specialised agent; keeps the same ticket and history; and sets expectations on follow-up. To get going you note when your ticket shows as escalated, then keep an eye on the ticket for the next reply. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Pick the right question formats so your assessment tests understanding fairly. Inside the Assessment Builder (Deep) workflow it supports different formats for different skills; lets you match format to the concept being tested; and improves fairness and discrimination. To get going you open the assessment builder, then add a question and choose its type. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a pool of questions so exams can vary between attempts. Inside the Assessment Builder (Deep) workflow it allows different questions per attempt; reduces sharing of answers between learners; and scales a single exam into many versions. To get going you open the assessment builder and the question bank, then add many questions covering each topic. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Offer safe practice and a real graded exam so learners can prepare then prove. Inside the Assessment Builder (Deep) workflow it gives learners a low-stakes warm-up; keeps the graded exam meaningful; and improves pass rates without lowering standards. To get going you in the builder, configure a practice variant, then configure the graded exam separately. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Define how questions are scored and the threshold required to pass. Inside the Assessment Builder (Deep) workflow it controls how points map to a result; sets the bar for passing the exam; and aligns difficulty with the course promise. To get going you open the exam settings in the builder, then set points per question or per section. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Require a passing exam before the course can be marked complete. Inside the Assessment Builder (Deep) workflow it ties completion to proven knowledge; strengthens the value of your certificate; and a simple per-course toggle. To get going you open course settings, then enable Exam gates completion. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Tune what feeds the learner readiness report so it guides revision well. Inside the Assessment Builder (Deep) workflow it shapes the readiness estimate learners see; encourages revision before a real attempt; and reduces premature exam failures. To get going you open the assessment settings, then choose which practice and study signals count. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See which questions are too easy or too hard so you can improve the exam. Inside the Assessment Builder (Deep) workflow it shows how a question performs across many learners; flags items that fail to discriminate; and drives continuous exam improvement. To get going you open the assessment analytics, then review per-item pass rates and discrimination. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Price your course in your base currency and let geo conversion handle buyers. Inside the Creator Pricing and Publishing workflow it sets the price buyers pay (converted to their region); drives your potential revenue share; and editable until you commit to a pricing model. To get going you open course settings → Pricing, then enter the price and base currency. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Pick who can see your course: private, free public, paid public or followers only. Inside the Creator Pricing and Publishing workflow it controls discoverability and access at a glance; supports private drafts and follower-only releases; and pairs with pricing for paid public courses. To get going you open course settings → Visibility, then choose PRIVATE, FREE_PUBLIC, PAID_PUBLIC or FOLLOWERS_ONLY. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Settle the publish fee that applies to AI-generated courses before they go live. Inside the Creator Pricing and Publishing workflow it covers the cost of generating and publishing a course; shows status before the course can be published; and recorded against the course for audit. To get going you open Billing → Publish fee for the course, then review the amount and status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Send your course to the review queue so it can be approved for public listing. Inside the Creator Pricing and Publishing workflow it moves the course from draft into review; lets admins approve before public exposure; and shows clear status as it progresses. To get going you finish and preview the course, then open Publish and submit for review. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the revenue-share percentage and how it sets your earnings per sale. Inside the Creator Pricing and Publishing workflow it defines your share of each sale; connects directly to payouts; and visible so there are no surprises. To get going you open course settings → Revenue, then review the revenue-share percentage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Make an approved course live so learners can discover and enrol. Inside the Creator Pricing and Publishing workflow it lists the course for discovery and enrolment; requires approval and any fees settled; and can be hidden again later if needed. To get going you confirm review is approved and fees are paid, then choose Publish. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand how an admin can publish a course for a creator when needed. Inside the Creator Pricing and Publishing workflow it lets an admin assist a creator who is blocked; keeps the creator as the course owner; and useful for support and onboarding. To get going you a creator requests help publishing, then an admin opens the course in the admin panel. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add a video to your personal gallery so you can reuse it across courses. Inside the Video Gallery and Uploads workflow it builds a reusable library of your footage; lets you attach videos to courses and trailers; and keeps media organised in one place. To get going you open Videos and choose Upload, then select the video file. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach a short trailer so buyers can preview the course before enrolling. Inside the Video Gallery and Uploads workflow it increases conversions with a preview; shows tone and quality before purchase; and displays on the course detail page when enabled. To get going you open course settings → Media, then choose a trailer from your gallery or upload one. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the capability that lets you upload videos into curricula and how to get it. Inside the Video Gallery and Uploads workflow it explains the canUploadCurriculumVideos capability; shows why some accounts cannot upload curriculum video; and points to the admin who can grant it. To get going you check whether you have curriculum video upload rights, then if not, request it from a platform admin. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Learn about the curriculum podcast capability and where audio uploads are allowed. Inside the Video Gallery and Uploads workflow it covers the canUploadCurriculumPodcasts capability; clarifies where audio content can be added; and granted by a platform admin. To get going you confirm whether you have the podcast capability, then request it from an admin if needed. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use video settings to decide whether videos show on the course detail page. Inside the Video Gallery and Uploads workflow it toggles whether preview videos are shown; keeps course pages clean when video is not wanted; and respects the platform video feature flag. To get going you open course or platform video settings, then toggle showing video on the course detail page. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Update an outdated video or remove one you no longer use from your gallery. Inside the Video Gallery and Uploads workflow it keeps your media library current; lets you swap a better take without re-linking everywhere; and removes unused files to reduce clutter. To get going you open Videos and select a video, then replace the file or delete the entry. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See views, enrolments, completion and ratings for a course in one place. Inside the Creator Analytics and Insights workflow it combines the key performance signals for a course; shows trends so you can spot momentum or decline; and guides where to improve next. To get going you open the course and go to Stats, then review views, enrolments and completion. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Watch how enrolments change over time to see what marketing or pricing is working. Inside the Creator Analytics and Insights workflow it reveals which periods drove sign-ups; connects changes to pricing or promotion; and informs when to run a campaign. To get going you open the course Stats and the enrolment chart, then compare periods to find spikes or dips. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use completion data to find where learners drop off and fix those points. Inside the Creator Analytics and Insights workflow it highlights slides or modules where learners stop; points to content that needs simplifying; and raises the value learners actually get. To get going you open completion analytics for the course, then find the drop-off points. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Read learner ratings and reviews and use them to improve and build trust. Inside the Creator Analytics and Insights workflow it surfaces direct learner feedback; builds trust when you act on it; and feeds into discovery ranking. To get going you open the reviews for your course, then identify recurring praise and complaints. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Interpret the creator insights charts to turn raw activity into decisions. Inside the Creator Analytics and Insights workflow it visualises performance over time; makes patterns easy to spot; and supports data-driven decisions. To get going you open the Insights charts for your course, then pick a metric and time range. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Look across your courses to see which deserve more investment. Inside the Creator Analytics and Insights workflow it shows relative performance across your catalog; highlights your best and weakest courses; and guides where to spend your time. To get going you open the Creator dashboard overview, then compare key metrics across courses. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create your company workspace with the guided setup wizard. Inside the Company Setup and Members workflow it walks you through the essential company settings; establishes the workspace your team will join; and sets the foundation for branding and seats. To get going you open Company → Setup, then enter your company name and core details. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Send invites so employees can join your company workspace. Inside the Company Setup and Members workflow it brings people into your workspace with a token link; tracks who has accepted; and respects the company-invites setting. To get going you open Company → Members → Invite, then enter emails or share the invite link. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Share one token link so many employees can join without individual emails. Inside the Company Setup and Members workflow it scales onboarding for large teams; avoids typing every email address; and can be revoked or rotated. To get going you open Company → Invites, then generate a bulk token invite link. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Promote, demote or adjust a member so they have the right access. Inside the Company Setup and Members workflow it grants the right level of control per person; supports sub-admins for larger teams; and keeps least-privilege access tidy. To get going you open Company → Members, then select a member. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create sub-admin groups so big companies can delegate without full control. Inside the Company Setup and Members workflow it delegates management to scoped groups; limits what each group can change; and keeps a large org manageable. To get going you open Company → Admin groups, then create a group and define its scope. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Revoke a member’s access cleanly when they leave the team. Inside the Company Setup and Members workflow it cuts off access for someone who has left; keeps their learning records for compliance; and frees a seat where seats are limited. To get going you open Company → Members, then select the member to remove. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the self-service leave flow members can use with a leave token. Inside the Company Setup and Members workflow it lets members remove themselves with a token link; reduces admin workload for departures; and frees their seat automatically. To get going you a member opens their leave link (/company/leave/token), then they confirm leaving the company. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open an individual learner profile to see their progress and evidence. Inside the Company Setup and Members workflow it shows one person’s progress and completions; surfaces compliance and assignment state; and supports one-on-one follow-up. To get going you open Company → Learners, then select a learner. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Apply your logo and colours so the workspace feels like your organisation. Inside the Company Branding and Domains workflow it makes the platform feel native to your brand; applies logo and accent colours across the workspace; and builds learner trust and recognition. To get going you open Company → Branding, then upload your logo and set accent colours. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn on a branded subdomain so your team reaches the workspace at your own address. Inside the Company Branding and Domains workflow it gives your workspace a recognisable URL; reinforces your brand at sign-in; and a toggle on the company domains panel. To get going you open Company → Domains, then enable the subdomain and choose the name. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Point your own domain to the workspace with a CNAME and track verification status. Inside the Company Branding and Domains workflow it fully white-labels the workspace on your domain; shows a verification status as DNS propagates; and maximises brand consistency. To get going you open Company → Domains → Custom domain, then add your domain and copy the CNAME target. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use footer toggles to show or hide the elements at the bottom of your workspace. Inside the Company Branding and Domains workflow it tailors the footer to your organisation; hides elements you do not want shown; and keeps the workspace on-brand. To get going you open Company → Branding → Footer, then toggle the footer elements on or off. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Toggle whether external commercial, free or curriculum content appears to your team. Inside the Company Branding and Domains workflow it controls exposure to content outside your company; separate toggles for commercial, free and curricula; and keeps the catalog relevant to your team. To get going you open Company → Branding/Catalog settings, then toggle external commercial, free and curriculum visibility. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose privacy settings that govern how your company workspace behaves. Inside the Company Branding and Domains workflow it aligns the workspace with your privacy posture; limits visibility where required; and documented for compliance. To get going you open Company → Settings → Privacy, then review and adjust the privacy options. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Fix a stuck custom-domain verification by checking the CNAME and propagation. Inside the Company Branding and Domains workflow it diagnoses the common DNS mistakes; confirms the CNAME target is exact; and explains propagation delays. To get going you re-open Company → Domains and read the status detail, then verify the CNAME host and target match exactly. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See how many learner licences your company has and how seats are consumed. Inside the Company Seats and Billing workflow it shows how many members you can have active; explains what consumes and frees a seat; and prevents surprise access blocks. To get going you open Company → Seats/Billing, then read your seat limit and current usage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Purchase a seat package to license more learners at once. Inside the Company Seats and Billing workflow it adds capacity in a single purchase; often cheaper per seat than add-ons; and recorded against your company billing. To get going you open Company → Seats, then choose a seat package size. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Subscribe to extra seats that renew alongside your plan for steady growth. Inside the Company Seats and Billing workflow it adds recurring seats that scale with you; renews with your billing cycle; and good for steadily growing teams. To get going you open Company → Seats → Add-ons, then choose the number of recurring seats. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Check whether your company account is current, past due or blocked. Inside the Company Seats and Billing workflow it shows the health of your company billing; warns before access is blocked; and points to the action that restores good standing. To get going you open Company → Billing, then read the billing status. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Locate company invoices, including manual ones, and record their payment. Inside the Company Seats and Billing workflow it centralises invoices for the company; supports manual invoices for offline settlement; and keeps a clean finance trail. To get going you open Company → Billing → Invoices, then open the invoice you need. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Restore your team’s access quickly when the company account was blocked for billing. Inside the Company Seats and Billing workflow it explains why access was blocked; gives the fastest path to restore it; and prevents repeat blocks. To get going you open Company → Billing and read the block reason, then settle the outstanding amount. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See team-level engagement and progress KPIs to gauge whether training is working. Inside the Company Learning Health and Reports workflow it aggregates team engagement and progress; highlights where learning is thriving or stalling; and guides where to intervene. To get going you open Company → Learning health, then review engagement and progress KPIs. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See which courses are most used inside your company to guide investment. Inside the Company Learning Health and Reports workflow it ranks courses by use within your company; shows where your team gets the most value; and informs which content to expand. To get going you open Company → Top courses, then review the ranking and usage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Monitor required training completion so your team stays compliant. Inside the Company Learning Health and Reports workflow it shows who has completed required training; flags gaps before they become risks; and supports audits with evidence. To get going you open Company → Compliance, then review completion against requirements. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Download learner progress and activity data to reconcile or report on. Inside the Company Learning Health and Reports workflow it turns platform activity into a downloadable file; lets finance and L&D reconcile offline; and filters so the export answers a specific question. To get going you open the report you need, then apply filters for the scope you want. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Drill into one learner’s report to coach or document their progress. Inside the Company Learning Health and Reports workflow it focuses on a single learner’s journey; combines progress, assignments and attendance; and supports coaching conversations. To get going you open Company → Learners → a learner, then open their report panel. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the company workspace insights to understand overall learning trends. Inside the Company Learning Health and Reports workflow it summarises trends across the whole workspace; makes broad patterns visible to leadership; and connects activity to outcomes. To get going you open Company → Insights, then review the trend summaries. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set up regular exports so stakeholders receive data without manual work. Inside the Company Learning Health and Reports workflow it automates routine reporting; keeps stakeholders informed on a cadence; and reduces manual export effort. To get going you open the report and its export options, then choose a recurring schedule. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Get a new team member set up with access and their first assignments. Inside the Company Learner Management workflow it turns an invite acceptance into an active learner; assigns initial courses or a curriculum; and sets expectations from day one. To get going you confirm the learner has accepted their invite, then open their learner profile. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Check how far a learner has come across their assigned learning. Inside the Company Learner Management workflow it shows completion across assignments; highlights what is overdue or stuck; and supports timely follow-up. To get going you open Company → Learners → a learner, then review their progress per assignment. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Attach a learnership agreement reference to a member for compliance. Inside the Company Learner Management workflow it links an agreement to a member record; strengthens compliance documentation; and keeps evidence in one place. To get going you open the member’s profile, then add the learnership agreement reference. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Capture compliance-related fields on a member so audits have what they need. Inside the Company Learner Management workflow it stores extra compliance fields per member; makes audits faster and cleaner; and keeps sensitive data with the right record. To get going you open the member’s profile, then enter the required compliance metadata. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand which learner capabilities exist and how they are granted. Inside the Company Learner Management workflow it explains learner-level capabilities; shows who can grant them (often a platform admin); and keeps access aligned to need. To get going you identify the capability the learner needs, then request it from the appropriate admin. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Remove a departing learner while preserving their records for compliance. Inside the Company Learner Management workflow it revokes access without losing history; frees a seat for someone else; and keeps compliance evidence intact. To get going you open the departing learner’s profile, then revoke their access or remove membership. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn platform features on or off without a redeploy from the flags dashboard. Inside the Admin Settings and Toggles workflow it switches features like reviews, community and certificates; takes effect without a code deploy; and lets you roll features out carefully. To get going you open Admin → Settings → Flags, then find the feature flag to change. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Control signup, OAuth, magic link, 2FA, CAPTCHA and invite-only mode in one place. Inside the Admin Settings and Toggles workflow it centralises how users can sign in and sign up; enables or disables each method safely; and supports invite-only mode for closed platforms. To get going you open Admin → Settings → Auth, then toggle the methods you want (OAuth, magic link, 2FA, CAPTCHA). Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Block non-admin access during updates so users do not hit a half-changed system. Inside the Admin Settings and Toggles workflow it temporarily restricts the platform to admins; prevents users seeing mid-update states; and a single toggle to enable and disable. To get going you open Admin → Settings and find Maintenance mode, then enable it before risky changes. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set the global site name, logo, accent colours and footer. Inside the Admin Settings and Toggles workflow it controls the platform’s overall look; applies the site name and logo everywhere; and keeps the brand consistent. To get going you open Admin → Settings → Branding, then set the site name, logo and colours. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set meta tags, sitemap and robots so the platform is discoverable. Inside the Admin Settings and Toggles workflow it improves how the platform appears in search; controls meta tags and the sitemap; and sets robots rules for crawlers. To get going you open Admin → Settings → SEO, then set default meta titles and descriptions. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Choose the hero video and default course videos shown across the platform. Inside the Admin Settings and Toggles workflow it controls the landing hero video; sets a default course video where applicable; and respects the video feature flag. To get going you open Admin → Settings → Videos, then set the homepage hero video. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Configure the platform take percentage and fee structure used in payouts. Inside the Admin Settings and Toggles workflow it sets the platform’s share of sales; feeds creator revenue-share calculations; and affects every payout. To get going you open Admin → Settings → Commissions, then set the platform take percentage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Keep the legal privacy policy current so users see accurate data disclosures. Inside the Admin Settings and Toggles workflow it publishes the platform’s privacy disclosures; keeps legal text in one editable place; and supports compliance obligations. To get going you open Admin → Settings → Privacy, then edit the privacy policy text. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set up SMTP, SendGrid, Mailgun or Resend so the platform can send email. Inside the Admin Email Engine workflow it enables all outbound email from the platform; supports common providers; and a prerequisite for notifications and billing emails. To get going you open Admin → Settings → Email, then choose a provider and enter its credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Edit transactional email layouts so messages match your brand. Inside the Admin Email Engine workflow it brands the emails users receive; keeps wording consistent and clear; and reduces confusion in key messages. To get going you open Admin → Settings → Templates, then select a template to edit. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Check the email log to see what was sent and why a message failed. Inside the Admin Email Engine workflow it shows every outbound email and its status; surfaces delivery failures; and lets you retry failed sends. To get going you open Admin → Settings → Email log, then filter for failed messages. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the global email kill switch and when to use it. Inside the Admin Email Engine workflow it stops all outbound email in one toggle; useful during incidents or testing; and must be turned back on to resume messaging. To get going you open Admin → Settings → Email, then locate the master email switch. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Work through provider, master switch, preferences and spam to fix missing email. Inside the Admin Email Engine workflow it gives an ordered checklist for missing email; separates platform causes from inbox causes; and speeds up resolution. To get going you confirm the email provider is connected and the master switch is on, then check the email log for the specific message. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Share an update or question in the community feed so others can engage. Inside the Community and Social Participation workflow it lets you start a discussion with other learners and creators; builds your presence in the community; and available when the community feature is enabled. To get going you open Community, then choose New post. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Reply to a community post to add your perspective or answer a question. Inside the Community and Social Participation workflow it keeps conversations threaded and useful; lets you help others or ask follow-ups; and builds reputation through contribution. To get going you open a community post, then write your comment in the thread. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use likes to surface helpful posts and encourage good contributions. Inside the Community and Social Participation workflow it signals which posts are most helpful; encourages quality contributions; and helps good content rise in the feed. To get going you find a helpful post or comment, then click like or the reaction. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Follow creators to keep up with their new courses and activity. Inside the Community and Social Participation workflow it keeps you updated on a creator’s new content; surfaces their activity in your view; and supports followers-only course releases. To get going you open a creator’s public profile, then click Follow. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Update or remove your own community post when it needs correcting. Inside the Community and Social Participation workflow it lets you fix a mistake after posting; removes content you no longer want public; and keeps the feed accurate. To get going you open your post, then choose Edit or Delete. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Flag a post that breaks the rules so moderators can review it. Inside the Community and Social Participation workflow it sends content to moderators for review; helps keep the community safe; and keeps your report context attached. To get going you open the post that concerns you, then choose Report and pick a reason. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open another user’s public profile to see their courses and contributions. Inside the Community and Social Participation workflow it shows what a user has chosen to make public; lets you discover their courses; and a path to follow or message where available. To get going you click a username or open /u/their-username, then review their public courses and badges. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Follow simple etiquette so the community stays welcoming and useful. Inside the Community and Social Participation workflow it keeps discussions respectful and on-topic; improves the quality of help available; and reduces moderation workload. To get going you read any pinned community guidelines, then keep posts on-topic and respectful. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Turn a PDF into a structured classroom course using AI generation. Inside the AI Generation Services workflow it converts a document into course slides fast; saves manual content creation time; and uses AI credits for generation. To get going you open the generate-classroom flow, then upload your PDF as the source. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create a course from a video source so spoken content becomes structured slides. Inside the AI Generation Services workflow it transforms a video into a teachable structure; leverages transcription under the hood; and great for repurposing recorded sessions. To get going you open the generate flow and choose video, then provide the video source. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Start from a topic or pasted text and let AI draft a full course. Inside the AI Generation Services workflow it fastest way to go from idea to draft; works from a topic line or pasted notes; and produces an editable starting point. To get going you open the generate flow and choose text/topic, then enter the topic or paste your text. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Check the generation preview before committing so you only keep good output. Inside the AI Generation Services workflow it lets you inspect AI output before saving; avoids publishing weak generations; and saves credits by catching issues early. To get going you run a generation, then open the generation preview. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Create AI artwork for slides or thumbnails to make a course more engaging. Inside the AI Generation Services workflow it produces artwork without a designer; adds visual appeal to slides and thumbnails; and uses AI image credits. To get going you open the image generation tool, then describe the image you want. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Produce AI video content from a script to enrich a course. Inside the AI Generation Services workflow it creates video without filming; turns a script into watchable content; and uses AI video credits. To get going you open the video generation tool, then provide your script. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Let generation pull current information from the web to improve accuracy. Inside the AI Generation Services workflow it brings in up-to-date information; improves factual accuracy of drafts; and used during AI generation where enabled. To get going you start a generation that supports web search, then enable the web-search option. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Generate spoken narration for slides using text-to-speech voices. Inside the AI Generation Services workflow it adds spoken narration without recording; improves accessibility; and choose from available voices. To get going you open the slide narration settings, then choose a text-to-speech voice. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the discover page to find courses tailored to your interests. Inside the Discovery and Recommendations workflow it surfaces courses you are likely to want; reduces time spent searching; and updates as your activity changes. To get going you open Discover from the navigation, then scan the recommended courses. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use category, tier and sort filters to narrow the catalog to what you need. Inside the Discovery and Recommendations workflow it narrows a large catalog quickly; keeps filters in the URL to share a view; and combines with grid or list layout. To get going you open Courses, then apply category, tier and sort filters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Explore highlighted courses in the featured slider on the homepage. Inside the Discovery and Recommendations workflow it showcases standout courses at a glance; a quick entry point for newcomers; and curated to highlight quality. To get going you open the homepage, then browse the featured courses slider. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand pricing, instructor, outcomes and trailer before you enrol. Inside the Discovery and Recommendations workflow it gives everything you need to decide; shows price, outcomes and the instructor; and includes a trailer when available. To get going you open a course detail page, then read the outcomes and instructor info. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See a published course preview to judge fit before enrolling. Inside the Discovery and Recommendations workflow it lets you sample a course before committing; reduces enrolment regret; and bounded so it protects paid content. To get going you open a published course, then view the available preview. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Search from the header to jump to courses, manuals and help fast. Inside the Discovery and Recommendations workflow it searches courses and manuals together; works from the header without leaving the page; and separates course results from manual results. To get going you click the header search, then type at least two letters. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Install the platform as a progressive web app for a faster, app-like experience. Inside the Offline, PWA and Utility workflow it adds the platform to your device like an app; launches faster from the home screen; and enables some offline capability. To get going you open the platform in a supported browser, then choose Install / Add to home screen. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand what works offline and what needs a connection. Inside the Offline, PWA and Utility workflow it keeps some content usable without a connection; syncs progress when you reconnect; and sets clear expectations on limits. To get going you open the platform while online to cache content, then go offline and use the available features. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand the handoff that carries you between the engine player and the LMS. Inside the Offline, PWA and Utility workflow it carries your context between engine and LMS; uses an access-code protocol behind the scenes; and keeps navigation seamless. To get going you start in the engine player or the LMS, then trigger an action that hands off to the other. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the lab to try experimental features safely. Inside the Offline, PWA and Utility workflow it provides a safe space to test new features; keeps experiments away from real data; and useful for evaluating capabilities. To get going you open the Lab page, then try the experimental feature. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Clear a stale view with a hard refresh before deeper troubleshooting. Inside the Offline, PWA and Utility workflow it clears a stale cached view fast; a quick first step before raising a ticket; and often fixes display glitches. To get going you notice a page that looks stuck or stale, then perform a hard refresh. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Scan a course QR code to jump straight to it on your device. Inside the Offline, PWA and Utility workflow it bridges print or screen to the course instantly; no typing of links; and great for classrooms and events. To get going you find a course QR code, then scan it with your device camera. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Get an at-a-glance view of users, courses, usage and payments from the admin dashboard. Inside the Admin Monitoring and Insights workflow it summarises the health of the whole platform; links to deeper views for each area; and a daily cockpit for platform admins. To get going you open Admin, then scan the stat tiles for users, courses, usage and payments. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

See active users in real time on a world map to understand live demand. Inside the Admin Monitoring and Insights workflow it shows where active learners are right now; highlights live demand and spikes; and useful during launches and incidents. To get going you open Admin → Insights → Live, then watch the world map and active counts. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Review who is currently signed in from the online users table. Inside the Admin Monitoring and Insights workflow it lists currently active sessions; helps gauge concurrent load; and supports investigating live issues. To get going you open the online users table, then review who is currently active. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Understand AI consumption and credit trends across users and models. Inside the Admin Monitoring and Insights workflow it breaks down AI usage by user and model; reveals cost drivers; and informs provider and pricing decisions. To get going you open Admin → Usage, then review consumption by user and model. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Track revenue, payouts and payments through the admin finance charts. Inside the Admin Monitoring and Insights workflow it visualises money in and money out; shows trends in revenue and payouts; and supports financial decisions. To get going you open Admin → Billing/Finance, then review the revenue and payout charts. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Track leads and opportunities through the built-in sales pipeline. Inside the Admin Monitoring and Insights workflow it organises leads and their activity; tracks opportunities to close; and keeps sales context in one place. To get going you open Admin → Sales, then review leads and their stage. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Audit outbound email and retry failures from the admin email log. Inside the Admin Monitoring and Insights workflow it audits every outbound message; surfaces and retries failures; and supports deliverability investigations. To get going you open Admin → Settings → Email log, then filter to failures or a recipient. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the live pulse to see AI and finance activity update in real time. Inside the Admin Monitoring and Insights workflow it shows activity as it happens; makes spikes immediately visible; and complements the static charts. To get going you open the live pulse view, then watch AI and finance activity update. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Search and filter the user directory to locate any account fast. Inside the Admin User Management workflow it searches all users by name or email; filters by role or status; and the starting point for any user action. To get going you open Admin → Users, then search by name or email. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Open a user’s detail page to change roles and core account fields. Inside the Admin User Management workflow it updates a user’s role and key fields; keeps account data accurate; and logs the change for audit. To get going you open the user’s detail page, then edit their role or details. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Toggle flags like advanced, unlimited or disabled to control what a user can do. Inside the Admin User Management workflow it grants or restricts specific abilities per user; supports advanced, unlimited and disabled states; and applies immediately. To get going you open the user’s detail page, then toggle the relevant capability flags. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Enable curriculum video or podcast upload rights for a creator who needs them. Inside the Admin User Management workflow it unlocks curriculum video and podcast uploads; granted per user as needed; and keeps powerful capabilities controlled. To get going you open the creator’s detail page, then enable the upload capabilities they need. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Generate a one-time programmatic login token for a user when required. Inside the Admin User Management workflow it creates a single-use login token; useful for support or automation; and limited and trackable. To get going you open the user’s detail page, then generate a one-shot access token. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Record private admin notes on a user to document actions and context. Inside the Admin User Management workflow it keeps a private record of decisions; helps the next admin understand context; and stays attached to the user. To get going you open the user’s detail page, then add a private admin note. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Designate a user as a scoped support agent so they can handle tickets. Inside the Admin User Management workflow it gives a user scoped support powers; routes tickets to the right people; and keeps support access controlled. To get going you open the user’s detail page, then mark them as a support agent and set scope. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Temporarily disable a problematic account and restore it when resolved. Inside the Admin User Management workflow it stops access for a problematic account; reversible once the issue is resolved; and logged for audit. To get going you open the user’s detail page, then toggle the disabled flag. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add Stripe credentials so card payments can be processed. Inside the Admin Payment Gateways workflow it enables card checkout via Stripe; stores credentials securely; and supports test before going live. To get going you open Admin → Settings → Payments, then enter your Stripe credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Set up PayPal so buyers can pay from their PayPal account. Inside the Admin Payment Gateways workflow it enables PayPal checkout; common path for USD settlement; and test before enabling. To get going you open Admin → Settings → Payments, then enter PayPal credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add PayFast, Flutterwave or mobile-money gateways for regional payments. Inside the Admin Payment Gateways workflow it enables local payment methods by region; supports ZAR and African methods; and each gateway tested independently. To get going you open Admin → Settings → Payments, then enter the regional gateway credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Inspect incoming webhook events to confirm payments are being recorded. Inside the Admin Payment Gateways workflow it shows the events gateways send back; confirms payments are captured; and helps diagnose missing records. To get going you open the gateway webhook events view, then confirm recent events arrived. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Issue a manual invoice for offline or special-case collections. Inside the Admin Payment Gateways workflow it bills for cases outside automatic checkout; produces a trackable invoice; and supports recording offline payment. To get going you open Admin → Invoices → New, then set the recipient, amount and currency. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Mark an invoice paid when funds arrive by bank transfer or other offline means. Inside the Admin Payment Gateways workflow it reconciles offline payments against invoices; updates the invoice status to paid; and keeps the finance trail accurate. To get going you open the relevant invoice, then choose Record payment. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Void an incorrect invoice and reissue a corrected one. Inside the Admin Payment Gateways workflow it cancels an invoice issued in error; keeps a clean, auditable record; and lets you reissue accurately. To get going you open the incorrect invoice, then void it with a reason. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add a GA4 property so platform traffic is tracked in Google Analytics. Inside the Integrations and Analytics workflow it sends platform traffic to your GA4 property; enables familiar web analytics; and configured with your property ID. To get going you open the analytics property settings, then enter your GA4 property ID. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add your AdSense publisher ID to monetise eligible pages. Inside the Integrations and Analytics workflow it enables ad monetisation where appropriate; uses your AdSense publisher ID; and configured alongside analytics. To get going you open the analytics/monetisation settings, then enter your AdSense publisher ID. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Use the access-code handshake to embed a classroom in Canvas, Moodle or similar. Inside the Integrations and Analytics workflow it delivers a classroom inside a third-party LMS; uses an access-code handshake for entry; and extends reach to existing LMS users. To get going you prepare the classroom and its access-code flow, then configure the embed in the host LMS. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Bring a course in from an external system using the course-ingest endpoint. Inside the Integrations and Analytics workflow it imports a course from an external source; saves rebuilding content from scratch; and keeps a record of the ingest. To get going you prepare the external course source, then use the course-ingest flow. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Measure how distributed content performs across channels. Inside the Integrations and Analytics workflow it shows how syndicated content performs; compares channels; and informs distribution strategy. To get going you open Admin → Syndication → Analytics, then review performance by channel. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.

Add Zoom credentials in admin settings so live sessions can be scheduled everywhere. Inside the Integrations and Analytics workflow it enables live Zoom scheduling platform-wide; stores Zoom credentials centrally; and a prerequisite for all live classes. To get going you open Admin → Settings → Zoom, then enter the Zoom credentials. Open the linked system manual for the full step-by-step walkthrough showing exactly where to click and what each control changes.